QA Lead

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Position Summary:
Your role as a QA Lead is to actively lead the planning, preparation, and execution of effective testing efforts with your team of QA Analysts. You are passionate about delivering high quality solutions that integrate a multitude of systems, and you are expected to support testing efforts by acquiring organizational and domain knowledge, while applying your software testing expertise. You will establish and lead the development of quality assurance standards, processes, and procedures to support continual service improvements related to the quality and efficiency of testing throughout the organization. You will also lead the implementation of testing automation software and work to grow and mentor the Quality Assurance team to new maturity levels.

Job Responsibilities:
Software Testing and Strategy

• Ensure the overall quality of solutions through executing all aspects of Quality Assurance in every phase of the software development life cycle.
• Ensure test results align with business functional and technical requirements, system compliance, and integration specifications.
• Primary liaison for testing expertise for business participants on user acceptance test support.
• Create test plans/strategy, scenarios, scripts, and expected results and execute the required testing accordingly, either independently or in partnership with internal or external parties.
• Configure, implement, validate, and maintain test data and test environments.
• Log, track, and report test results and communicate test progress, test results, and other relevant information to project stakeholders and management.
• Communicate quantitative and qualitative findings from test results to relevant stakeholders.
• Ensure that the final product satisfies the product requirements and meets business expectations.

Quality Assurance Operations

• Lead and/or support initiatives to improve existing and/or implement new QA processes within the organization.
• Lead and/or support the evaluation, deployment and management of test automation tools to improve efficiencies.
• Coach, mentor and train your team with the ability to delegate structured assignments and monitor progress.
• Effectively communicate and provide leadership working in a team-oriented environment.
• Be a driver in the overall team development by collaborating with and actively participating in team activities to expand the technical capabilities through continuous learning and sharing of skills and knowledge.
• Develop, cultivate and disseminate application testing best practices throughout the organization.
• Facilitate meetings and discussions to solve technical or quality related issues.

Planning

• Take an active part in estimating and planning of the effort and timelines of any activities related to the software systems development and implementation.
• Conduct research on emerging testing tools and standards in support of procurement and testing efforts.

Team Management

• Manage team of QA Analysts.
• Support the selection of team members and contribute to their orientation/training
• Set workload and testing strategies for team execution.

Qualifications:

• Bachelor's degree in computer science or information systems or other technically relevant degree.
• Minimum 7+ years of related work experience in Software Quality Assurance.
• Minimum 3 years' experience in managing direct and/or indirect reports.
• Ability to work effectively with business stakeholders, vendors, and other IT professionals, specifically in building relationships, managing expectations, and leading small teams.
• Experience with enterprise application technologies (Database and Application Servers) and issues (scalability, security).
• Prior experience working in cloud/SaaS based platforms is required, with Salesforce and Workday strongly preferred.
• Proven experience supporting the design, development, implementation and maintenance of test tools and automation software
• Sound knowledge of system testing and software quality assurance best practices.
• Demonstrated experience with SQA methodologies, tools, and approaches.
• Well versed in all test phases - QA, Regression, Load/Performance, etc.
• Proven skills documenting problems found during testing in language understandable to users, system development staff and vendors.
• Good understanding of programming languages and SQL/relational databases.
• Good understanding and experience with formal IT project methodologies, processes, and practices.
• CSTE (Certified Software Test Engineer) or CSQA (Certified Software Quality Analyst) certification is preferred.
• Working knowledge of ITSM/ITIL process analysis and improvement

Skills/ Competencies:

• Exceptional attention to detail with proven analytical and problem-solving abilities
• Takes appropriate accountability and/or ownership of tasks based on level of experience and length of time in role.
• Excellent organizational, planning, and prioritization skills.
• Ability to adapt and be flexible in an environment where QA tools are not in use and processes/procedures are not well defined.
• Self-motivated and able to manage work priorities with moderate supervision.
• Proactively looks for and addresses opportunities for efficiencies and/or improvements within their direct level of authority and/or the IT organization.
• Strong written, oral, and interpersonal communication skills
• Ability to work in a team oriented, collaborative environment
• Ability to work flexible hours

About SE Health
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience.