Lodge Manager, Adamants
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Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens
Things that are important to us:
- Safety as a cornerstone.
- Share our passion - every day.
- Always act with integrity.
- We work as a team.
- Aim for best.
- Balance our social, fiscal, and environmental responsibilities.
Things that are important to you:
- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world-class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high-end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli-hike and heli-ski, as available.
CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
Position Title: Lodge Manager, Adamants
Company Name: CMH Heli-Skiing & Summer Adventures
Reports To: Area Manager & Hospitality Manager, Adamants
Location of Work: Remote worksite near Revelstoke, British Columbia
Terms of Employment: Full-time, year-round
FLSA Status: Exempt
Number of Positions: 1
Direct Reports: <20>
Date of Last Review: August 2026
Ideal Start Date: September 2026
Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be Sept 08, 2026.
Position Overview
The Lodge Manager is accountable for the overall service and guest experience at the lodge. This hands-on leadership role requires strong hospitality skills, operational expertise, and a passion for delivering exceptional service in a remote, team focused environment. Key responsibilities include administration, budgeting, people management, recruitment, and inventory control. The Lodge Manager will be a people focused leader skilled at building meaningful professional relationships and inspiring their team to deliver life changing mountain experiences for every guest.
The Lodge Manager has a typical schedule of two weeks on and one week off throughout the operating season, with days worked as a split-shift. For the remainder of the year, it is expected that management tasks are completed in a way that meets the annual day count requirement in the employment agreement.
Essential Duties and Responsibilities
- Consistently deliver a high standard of hospitality service in F&B, retail, room and spa programs.
- Serve as the primary point of contact and host for guests.
- Collaborate with senior leadership to achieve KPIs, NPS, EES, and financial goals aligned with hospitality objectives.
- Lead the performance management process for staff including setting clear expectations, providing regular feedback, and delivering ongoing coaching and development to build a high-performing, motivated team.
- Maintain accurate guest records within the hotel management system, ensuring precise billing and timely reconciliation of all guest charges and trip details.
- Coordinate with area management and the Banff Office teams to provide timely and compassionate support to injured or ill guests.
- Maintain a thorough understanding of all hospitality related roles at the lodge to effectively support, train, and lead team members.
- Foster clear, cooperative communication with all departments across CMH to promote teamwork, consistency and operational efficiency.
- Monitor and report lodge inventory levels.
- Develop and manage staff schedules, ensuring appropriate coverage and timely, accurate payroll processing.
- Collaborate with area management to foster a safe, inclusive, and enjoyable work environment for all team members.
- Manage multiple projects simultan
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