Senior Facilities Manager

What this job involves:

JLL is seeking a dynamic Senior Facilities Manager to oversee a nation-wide marketing client. There are 5 offices downtown Toronto with a flagship location at 33 Bloor Street (moving to 25 Ontario Street in new year) and other sites across Canada. This newly elevated role goes beyond traditional facilities management - we are building a high-performing team to deliver white-glove service across 300,000 square feet of premium workspace. You'll lead this team in day to day operations, partner with our soft services vendor, and work with a client who values excellence. The ideal candidate brings high energy, executive presence, and exceptional communication skills to create seamless workplace experiences from end to end. This role is on-site downtown Toronto at the flagship office but will travel to the nearby sites (within walking distance) as well as visit the Montreal site (1/4ly approx.) and other sites as needed.

What your day-to-day will look like:

Facilities Operations

• Oversee day-to-day facilities operations across multiple office locations throughout Canada.
• Ensure all sites are maintained to high operational, safety, and appearance standards.
• Manage preventive maintenance programs and coordinate corrective maintenance activities.
• Support office moves, expansions, renovations, and workplace projects as required.
• Monitor building systems including HVAC, electrical, plumbing, fire/life safety, and security systems.

Vendor and Contract Management

• Manage third-party service providers including janitorial, maintenance, security, and other facilities vendors.
• Lead vendor selection, contract negotiations, service level management, and performance reviews.
• Ensure vendors comply with company policies, safety requirements, and regulatory standards.

Financial Management

• Develop and manage operating budgets for multiple facilities.
• Review and approve invoices, monitor expenses, and identify cost-saving opportunities.
• Prepare financial forecasts and support annual budget planning processes.

Health, Safety, and Compliance

• Ensure compliance with applicable health, safety, environmental, and building regulations.
• Lead emergency preparedness and business continuity planning for assigned locations.
• Conduct regular site inspections and risk assessments.
• Support incident management and corrective action follow-up.

Stakeholder and Workplace Management

• Serve as the primary facilities contact for employees, business leaders, landlords, and vendors.
• Partner with workplace, HR, IT, and project teams to support workplace initiatives and employee experience programs.
• Respond to escalations and resolve facilities-related issues in a timely and professional manner.

Leadership and Reporting

• Provide leadership and guidance to facilities staff and onsite teams where applicable.
• Track and report key operational metrics, service performance, and project updates.
• Drive continuous improvement initiatives across the portfolio.

Required Qualifications

• 7+ years of facilities management experience, including responsibility for multiple sites or a regional portfolio.
• Strong leadership and team management skills
• Strong knowledge of commercial building operations and facilities best practices.
• Experience managing budgets, vendors, and service contracts.
• Familiarity with workplace health and safety regulations in Ontario and Quebec is considered an asset.
• Proficiency with Microsoft Office and facilities management systems (CMMS/IWMS platforms).
• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field preferred.
• Able to travel to other sites in Canada (25%)
• Professional designation such as FMP, CFM, RPA, or similar is considered an asset.