Medical Imaging Support Team Lead
2 days ago
Winnipeg, Manitoba, Canada
Circle Cardiovascular Imaging
Full-time
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Support Circle’s CVI42 medical imaging software through technical leadership, customer communication, and knowledge of clinical workflows.
This player/coach position leads Technical Solutions and Support while managing customer tickets directly. You will help deliver consistent support for Circle’s cardiovascular imaging products, including escalation handling and cross-functional coordination. The position requires strong troubleshooting, clear communication, and familiarity with medical industry software and hardware.
Key Responsibilities:
Maintain excellent technical and clinical product knowledge Handle customer questions through remote technical support Document feedback and issues in ticketing systems Coordinate Tier 2 defects and resolution communications Identify customer health risks with Circle stakeholders Requirements:
Medical industry software and hardware experience is desirable Knowledge of DICOM, PACS, and HL7 is desirable Experience with virtualization, desktops, servers, Linux, and LDAP Five to eight years of progressively responsible technical experience Medical imaging or cardiology background is highly desirable Apply medical technology expertise and customer support leadership to help maintain reliable cardiovascular imaging solutions at Circle.
Maintain excellent technical and clinical product knowledge Handle customer questions through remote technical support Document feedback and issues in ticketing systems Coordinate Tier 2 defects and resolution communications Identify customer health risks with Circle stakeholders Requirements:
Medical industry software and hardware experience is desirable Knowledge of DICOM, PACS, and HL7 is desirable Experience with virtualization, desktops, servers, Linux, and LDAP Five to eight years of progressively responsible technical experience Medical imaging or cardiology background is highly desirable Apply medical technology expertise and customer support leadership to help maintain reliable cardiovascular imaging solutions at Circle.