Director of Municipal Performance

Reporting to the Deputy Chief Administrative Officer, Organizational Services, the incumbent plays a corporate, cross-functional role aimed at developing and strengthening the City of Dieppe’s capacity to improve its practices, deliver corporate projects, measure its performance and achieve its strategic priorities. The Director of Municipal Performance establishes and leads an integrated department encompassing organizational transformation, corporate project management, change management, process optimization, continuous improvement—particularly through the “Amélioration Dieppe“ program—as well as performance measurement and accountability mechanisms. Working with the Deputy Chief Administrative Officer, departments and managers, the incumbent serves as a strategic and operational partner. The incumbent translates strategic directions into concrete action, supports their implementation and helps embed a structured, engaging and results-oriented organizational culture. RESPONSIBILITIES

Organizational performance and decision-making support

Design, implement and continuously improve an integrated municipal performance management system Develop performance management methodologies and monitoring tools, as well as indicators for measuring results Analyze organizational data, interpret results and prepare strategic reports to support decision-making Make recommendations to improve performance and organizational efficiency and achieve strategic objectives Monitor organizational performance, assess progress and recommend required adjustments Embed an organizational culture focused on results, accountability, continuous improvement and evidence-based decision-making Strategic planning

Support senior management in implementing, monitoring and continuously developing strategic planning Coordinate the strategic planning cycle, including annual planning, periodic reviews and accountability mechanisms Ensure organizational initiatives are aligned with the City’s strategic directions and objectives Advise departments to ensure their action plans, projects and priorities are aligned with the City’s strategic plan Identify gaps, interdependencies, risks and capacity issues, and recommend required adjustments Prepare strategic reports, when required, for senior management, City Council and the public, including progress reports issued twice a year Organizational transformation, corporate projects and organizational change

Lead the delivery of corporate and cross-functional projects, ensuring their planning, coordination and monitoring, the application of their governance mechanisms and the achievement of expected results Define and clarify the objectives, deliverables, timelines, roles, responsibilities, risks, interdependencies and expected benefits of corporate projects Implement and continuously improve project management approaches suited to the municipal context Assess the human, organizational, operational and technological impacts of transformation projects, as well as organizational capacity issues Anticipate resistance and risks related to buy-in, and recommend the measures required to secure that buy-in Develop and implement integrated change management, communication, training and support strategies Support departments and managers in fulfilling their roles as change leaders in order to foster smooth and sustainable transitions Ensure the sustained adoption of new practices, processes and ways of working Provide advisory expertise to senior management, departments and managers to support the integration of a continuous improvement culture Work with departments to identify and prioritize opportunities for improvement, assess needs and guide interventions based on organizational issues Analyze issues experienced by work teams, conduct the required assessments and make recommendations to improve processes, organizational efficiency and the City’s overall performance Facilitate the resolution of cross-departmental issues that could hinder progress on improvement initiatives Conduct or coordinate performance, efficiency and cost-effectiveness audits and prepare appropriate reports and recommendations Ensure the continued development, governance and sustainability of the “Amélioration Dieppe” program, based on the Lean Six Sigma approach, by updating its framework, objectives, service offerings and monitoring mechanisms Monitor trends, emerging practices and best practices in continuous improvement and change management, and recommend their adoption Human, financial and administrative resources

Provide strategic management of team members, including workforce planning, skills development, performance management, occupational health and safety, and maintaining a healthy work environment, in collaboration with the Human Resources Department Lead, engage and support team members to foster accountability, commitment and achievement of the department’s objectives Plan, manage a