ITSM Governance Specialist

## ITSM Governance SpecialistApplylocations: Oakville, ON: Brampton, ONtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 31, 2026 (12 days left to apply)job requisition id: JR162813What you’ll do:* Support centralized intake, tracking, and coordination of audit, control testing, regulatory, evidence, finding, and remediation requests across ITSM and related technology teams.
* Maintain clear governance registers for open actions, risks, decisions, owners, due dates, status, dependencies, and escalations.
* Assist with audit and compliance activities, including evidence collection, Management Action Plan tracking, control follow-ups, and preparation of concise leadership updates.
* Apply an IT governance mindset to help define, document, and reinforce accountability across ITSM processes, ServiceNow platform governance, resilience, vendor oversight, and operational controls.
* Conduct assessments of current ITSM processes across the organization and identify opportunities to improve consistency, control effectiveness, documentation, and operational discipline.
* Support incident, problem, change, and service continuity governance by helping track trends, recurring issues, open remediation actions, resilience outcomes, and problem management follow-through.
* Build and maintain simple but effective Excel trackers, pivot tables, dashboards, status views, and reporting packs to support audit readiness, ITSM governance, and leadership visibility.
* Develop dashboards and reporting capabilities for ITSM metrics, governance indicators, audit/control status, risk themes, service performance, and process compliance.
* Partner with ServiceNow platform, process, compliance, resilience, infrastructure, application, and vendor teams to coordinate inputs and drive timely completion of governance deliverables.
* Support continuous improvement initiatives that improve ITSM process maturity, governance discipline, audit readiness, and transparency across the organization.What you bring:* 3-5 years of experience in IT Service Management, IT governance, audit coordination, compliance, process management, ServiceNow administration/support, or a related technology governance function.
* Strong process mindset with the ability to organize ambiguous asks into clear actions, owners, due dates, status, risks, and decisions required.
* Familiarity with ITIL practices and core ITSM processes such as incident, problem, change, knowledge, service catalog, service continuity, and request management.
* Experience supporting audit, control testing, regulatory, compliance, risk, or remediation activities, including evidence gathering and action tracking.
* Working knowledge of ServiceNow, including ITSM modules, reporting, dashboards, forms, workflows, catalog items, knowledge articles, and platform governance concepts.
* Intermediate Excel skills, including tables, filters, formulas, pivots, charts, and structured trackers; experience with PowerPoint and executive reporting is an asset.
* Ability to develop clear documentation, process maps, governance templates, communication materials, and leadership-ready summaries.
* Strong written and verbal communication skills, with the ability to explain process, control, and governance topics to technical and non-technical audiences.
* Analytical skills with the ability to collect, validate, interpret, and summarize data for reporting, governance, and decision-making.
* ITIL Foundation certification, COBIT, audit, governance, risk, compliance, or ServiceNow certifications are considered an asset.
* Exposure to retail, financial services, technology operations, vendor management, resilience, cybersecurity, or infrastructure environments is an asset.
* Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent practical experience is an asset. We’re always looking for great talent In addition to competitive pay,

we offer
* Comprehensive benefits and retirement programs
* Performance incentives, Continuing Education Programs
* Other perks to support your well-being Broadband Salary Range: $64,000 – $106,000. Our typical *hiring range*is between $64,000 and $85,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.