Senior SOC Training Coordinator

Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years.  Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
 
The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite.  For more information, follow Telesat on X and LinkedIn or visit www.telesat.com

Responsibilities

• Designs, implements, and maintains training programs that support technical operations, safe operations, compliance, and new system onboarding.
• Schedules and facilitates training sessions across SatOps teams, ensuring alignment with operational needs and project timelines.
• Maintains training records, certification status, and competency matrices to ensure staff readiness for mission‑critical operations.
• Consolidates vendor training packages for reuse/representation for future training sessions.
• Oversees creation, revision, and organization of technical documentation, Operations Procedures, work instructions, and knowledge‑base materials.
• Ensures training and documentation meet Telesat’s quality standards and support compliance with regulatory and industry requirements.
• Work closely with engineering, operations, HR, and safety teams to ensure training content and documentation remain accurate and up to date.
• Identifies opportunities to enhance training effectiveness, documentation clarity, and knowledge‑sharing processes.
• Organizes training sessions; including facilities, attendees, trainers, logistics, etc.

Education and Experience

• Diploma or degree in education, communications, technical operations, or equivalent in a related field;
• 3+ years in training coordination, documentation management, or technical operations support;
• Familiarity with space segment operations, telecommunications, aerospace, or other high‑reliability technical environments is an asset;
• Experience with document control systems, LMS platforms, Jama, Sharepoint and collaboration tools, is an asset;
• Strong communication and interpersonal abilities both verbal and written.
• Excellent organizational and leadership skills and fine attention to detail;
• Experience in documentation and records administration.

Decision Making and Supervision

• Ensures general policy governance is followed; recommendations are reviewed for technical soundness or judgment but are generally accepted as technically accurate;
• Guides decisions on the technical development of SatOps related training;
• Follows program documentation management guidelines and processes;
• Ability to work unsupervised;
• Manages development of training materials; working with SMEs.