Lead Optimization Engineer, Workforce Planning
3 days ago
Winnipeg, Manitoba, Canada
Miratech
Full-time
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Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream. You will develop optimization models for workforce planning, forecasting, scheduling and resource allocation in a large-scale contact center, and build a production-grade optimization service that meets latency targets.
You will own the constraint model end-to-end, collaborate with product and engineering teams, and ensure schedules are operationally usable while delivering performance and