Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking
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Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking
Our financial services client is seeking a Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking
Join a large-scale digital transformation initiative focused on improving customer onboarding, acquisition, engagement, and loyalty experiences within a regulated financial services environment. This role leads complex cross-functional programs spanning Product, Technology, Digital, Operations, Risk, and Customer Experience teams while supporting customer-focused transformation across digital channels. The position offers visibility across enterprise stakeholders and ownership of strategic initiatives tied to customer growth and digital experience modernization.
Contract, Toronto, Hybrid
Must Haves
- 10+ years in Technical Program Management, Program Management, Project Management, or Transformation Delivery
- Delivery of complex digital transformation initiatives across business and technology teams
- Experience managing cross-functional stakeholders, executive communications, governance, risks, issues, and dependencies
- Experience within banking, fintech, insurance, telecommunications, retail, or other customer-focused industries
- Strong understanding of Agile, Waterfall, and hybrid delivery methodologies
Nice to Have
- Customer onboarding initiatives
- Digital account opening programs
- Customer acquisition, loyalty, and retention programs
- Customer journey transformation and digital channel modernization
- PMP, Agile, Scrum, or related certifications
Responsibilities
- Lead end-to-end delivery of onboarding, acquisition, engagement, and loyalty transformation initiatives
- Develop and maintain integrated program plans, timelines, milestones, risks, dependencies, and deliverables
- Coordinate activities across Product, Engineering, Operations, Risk, Compliance, Marketing, Digital, and Customer Experience teams
- Support initiatives focused on improving digital onboarding journeys and customer acquisition experiences
- Facilitate stakeholder reviews, governance meetings, working sessions, and executive updates
- Identify and manage program risks, issues, assumptions, and dependencies
- Support roadmap planning and transformation activities related to customer growth and experience
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