Remote Project Manager, Professional Services

About TTG 

Thatcher Technology Group (TTG) provides direct selling solutions to companies around the world. TTG is seeking a driven and detail-oriented Intermediate Project Manager to join its Professional Services Team, leading client engagements across TTG’s software platforms: 

• Prowess – TTG’s established .NET Framework direct selling application. 

• Ascend – TTG’s newer .NET Core microservice-based direct selling platform. 

The Opportunity 

In this role, the Project Manager will take increasing ownership of client engagements — from onboarding through post-implementation support — operating with growing autonomy while collaborating with senior team members on escalations and strategic decisions. This is a multi-faceted role blending hands-on technical project work with client relationship management. 

Location: Canada (remote) 

The salary range for this role is $90,000–$105,000 CAD per year. Final compensation will be determined based on experience and skills. 

What You'll Own 

Lead client implementations from start to finish 

• Own the day-to-day delivery of software implementation and migration projects, from requirements and planning through testing, go-live, and post-implementation support. 

• Build project plans, milestones, customer testing plans, cutover strategies, and contingency plans. 

• Coordinate software upgrades, testing activities, and dependencies across technical and client teams. 

• Manage multiple client engagements or workstreams at the same time, including smaller enhancements and statements of work. 

Keep delivery, budgets, and resources on track 

• Monitor scope, timelines, budgets, resource capacity, dependencies, risks, and delivery commitments. 

• Track actual project costs against plan, forecast variances, and take action when financial or delivery targets are at risk. 

• Identify risks and constraints early, determine appropriate next steps, and escalate when senior support is needed. 

• Keep project plans, requirements, workflows, testing records, defects, decisions, and reporting aligned and accurate. Intermediate 

• Produce accurate, scheduled reporting on milestones, deliverables, velocity, burndown, budget performance, resource capacity, and timeline risk. 

Own the client relationship throughout delivery 

• Act as a dependable point of contact for clients, keeping expectations, responsibilities, decisions, and next steps clear. 

• Lead project meetings, status updates, escalations, and decision-making discussions with client and internal stakeholders. 

• Translate technical topics for non-technical audiences and ensure technical teams have the business context they need. 

• Build trust through transparent communication, realistic expectation-setting, sound judgment, and consistent follow-through. 

• Travel occasionally when required for client or project needs. 

Responsibilities may evolve as the Professional Services team grows. 

What We're Looking For 

• 3–5 years of experience in project management, preferably in software implementation or SaaS environments. 

• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment. 

• Strong analytical, organizational, and prioritization skills. 

• Effective communicator — comfortable translating technical concepts for non-technical audiences and vice versa. 

• Experience working both independently and in collaborative, cross-functional team settings. 

• Ability to adapt to shifting priorities, demands, and timelines with composure. 

• Familiarity with AI-assisted tools to support project documentation, reporting, and workflow efficiency. 

• Excellent verbal and written communication skills. 

• Bachelor’s degree in Computer Science, Business, or a related field preferred; equivalent professional experience will be considered. 

• Familiarity with project management or collaboration tools such as Smartsheet, Jira, Confluence, or similar. 

• Demonstrated ability to manage resource capacity, recognize when intervention is needed, and resolve or escalate delivery constraints. 

Strongly Preferred 

• PMP certification. 

• Scrum Master experience or certification. 

• Experience in the direct selling or MLM industry. 

Why Join TTG 

• Own meaningful client engag