Client Service Transformation Manager
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Lead client service transformation in Toronto through fund operations expertise, hybrid work, and strong stakeholder communication across financial services teams.
This 12-month contract suits an experienced Manager overseeing daily operations while delivering major back-office transformation. You will support fund operations, client servicing, operational controls, and Canadian workstreams. The position involves collaboration with global teams, senior stakeholders, and international project partners.
Key Responsibilities:
- Act as escalation point for complex client service inquiries
- Oversee fund operations, recordkeeping, servicing, and controls
- Lead planning, testing, readiness, and milestone tracking
- Coordinate stakeholder communications, governance updates, and reporting
- Streamline processes and implement sustainable operational improvements
Requirements:
- 10+ years in client service or fund operations
- Understanding of mutual funds, ETFs, or transfer agency
- Experience managing escalations and third-party providers
- Project management and transformation delivery capabilities
- Knowledge of regulatory requirements, controls, and risk management
Apply client service leadership, fund operations knowledge, and transformation expertise to strengthen Canadian operational delivery in Toronto.
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