Financial Services Operations Manager
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Strengthen financial services operations in Toronto through escalation leadership, risk management, and hybrid collaboration with cross-functional stakeholders.
As Manager, Client Service and Fund Operations Transformation, you will oversee operational challenges and support sustainable process improvements. The role connects client servicing, third-party provider coordination, recordkeeping administration, and transformation delivery. You will work with Sales, Legal, Compliance, Finance, Product, and global teams.
Key Responsibilities:
- Resolve complex operational and client service escalations
- Coordinate third-party service provider issues
- Oversee recordkeeping administration and operational controls
- Collaborate cross-functionally to improve client experience
- Guide colleagues and support stakeholder communications
Requirements:
- 10+ years in related financial services functions
- Experience with complex escalations and service providers
- Strong stakeholder engagement without direct authority
- Knowledge of investment operations and risk practices
- Excellent English communication and independent work skills
Bring financial services operations leadership, stakeholder influence, and risk awareness to client servicing and transformation work in Toronto.
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