Specialist – Operational Projects

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

A Strategic Role at the Heart of Logistic

Responsibilities

Operational design, requirements and integration with standards

• Contribute to the definition of operational requirements by providing the necessary field expertise to ensure that the proposed solutions are realistic, applicable and aligned with operations.

• Review the processes proposed by the Product team in order to validate their integration with existing operational standards.

• Identify operational gaps, dependencies, and impacts related to the development of new processes, including on quality, productivity, capacity, equipment, roles and responsibilities, and scalability of operations.

• Formulate operational recommendations to adjust solutions, reduce implementation risks and ensure an efficient transition to operations.

Readiness of stations and deployment of national initiatives

• Plan and coordinate station preparation prior to pilots, ramp‑ups and national deployments, including requirements for resources, facilities, tools, equipment, communications and operational support.

• Ensure that the stations involved understand the change, new processes, success criteria, performance expectations, and escalation mechanisms prior to launch.

• Coordinate the execution of pilots and deployments with key stakeholders, ensuring alignment between operations, PMO, BA, ENGINEERING, SOPs, and training.

• Validate that supporting documents, SOPs, work instructions, and training content are aligned with the business process prior to deployment.

Monitoring, performance and post-pilot improvement

• Monitor the execution of the initiatives deployed, identify obstacles in the field and coordinate mitigation actions with the teams concerned.

• Monitor KPIs, readiness criteria, action plans and field feedback to assess the effectiveness of the deployment and the stability of the new process.

• Document challenges, learnings, and opportunities for improvement to strengthen future deployments and reduce the risk of operational rework.

• Support the transition to teams responsible for continuous execution once the process is stabilized.

Required skills

• Influential leadership and ability to mobilize multidisciplinary teams.

• Excellent understanding of operations, logistics, and change management principles.

• Strong analytical, complex problem‑solving and decision‑making skills.

• Clear, structured communication adapted to various audiences (field, management, executives).

• Ability to manage multiple projects simultaneously in a dynamic and transforming environment.

• Rigor, sense of organization and results‑oriented.

• Strong autonomy and ability to act as a consultant to internal teams.

Qualifications

• Bachelor’s degree in operations management, industrial engineering, administration or related field.

• 8 to 12 years of experience in operations, project management, transformation or process improvement (logistics, supply chain, manufacturing or equivalent).

• Demonstrated experience in managing large‑scale cross‑functional projects, including multi‑site deployments.

• Proficient in project management tools such as Jira.

• Advanced data analysis skills (Excel, Power BI or equivalent).

• PMP, Lean Six Sigma or Agile certifications considered strong assets.

• Experience with SOP/WI documentation and operational KPIs.

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On‑site gym with a personal trainer

• Employer‑provided lunch of your choice

• Comprehensive group insurance

• Group RRSP plan

• Care & Well‑Being Activities

• Partial reimbursement for public transportation

• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensu