Event Supervisor, Full-Time

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

Sustainability and community commitment- recognized with 5 Green Leaves Certification rating from Green Key Global since 2011

Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women

Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive andglobal community

Strong Culture of Belonging for the 2SLGBTQIA+ communityprovidingyear-round support,includinggender inclusive change rooms

Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program

Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more

Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food& Beverage Discount Program

Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group

Exclusive Experiences - One free stay through our Be Our Guest Program

Full rate of pay $27.13per hour following 90 days of service

*full-time and part-time permanent status colleagues.

Job Description Summary of Responsibilities: Engaging service, delicious cuisine and distinctive surroundings make every special event at FairmontWaterfront a truly memorable affair. Your attention to detail and excellent communication skills as Event Supervisor will empower your team to deliver exceptional service to guests of our group functions.

Maintains, enforces, and enhances the Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual with respect to product and delivery and acts as a role model for exceptional performance

Maintains a high level of professionalism in all aspects of job performance, assuming at all times a positive, helpful and supportive attitude towards every guest and colleague

Supervises floor activity, and leads by example

Maintains strong communication lines to the Event Managers and other Departments within the Hotel

Fully adopts and promotes all Company Health & Safety and Sustainability policies and procedures to ensure a safe and responsible work environment

Ensures targets are met and exceeded towards Meeting Planner Voice of Guest Survey Satisfaction, departmental productivity goals and Colleague Engagement opportunities

Conducts on and off floor Performance Management including conducting colleague performance reviews

Oversees and assists with Event Food & Beverage functions giving direction and training to service staff

Creates a liaison between the Kitchen leaders/colleagues, Event colleagues and Convenors of a given function

Monitors the Event Porters and Servers to ensure that all work is completed as required and specified on the function contracts

Assists the Event Managers as required in office work (i.e. billing, liquor consumption, scheduling, staff assignment, conducting performance reviews etc.) and other duties to be delegated and outlined by the Event Managers

Ensures that all Event equipment is maintained in perfect working condition

Performs Server/Porter/Bartending/Cashiering duties as required

Will be required to open or close the Banquet floor as business levels dictate

Performs other related duties as assigned

Qualifications

Post Secondary Degree in Hospitality or Food and Beverage Management an asset

Minimum two years Event Leadership or Serving experience in a Luxury Event/Conference operation comparable to Fairmont Waterfront

Must have strong, proven leadership qualities and excellent communication skills

Ability to delegate tasks to team members and facilitate the completion. Encourages colleagues with positive motivation

Completion