Human Rights Advisor

Our firm serves as an environmental solutions provider tailored to the land development, heavy civil, and construction industries. We bridge the gap between regulatory requirements and construction site realities by managing environmental compliance obligations—including water management, soil compliance, air quality, and site monitoring to keep projects moving forward efficiently without delays. We are seeking a results‑oriented leader to manage portfolio‑level client relationships, project delivery, and team performance across an assigned group of specialized environmental projects. Serving as the main operational lead for client accounts, this role bridges business strategy with technical execution, partnering with senior leadership to build long‑term relationships, maintain high satisfaction, and drive project success. In this role, you will provide ongoing coaching, oversight, and accountability for a dedicated team of Project Managers. You will maintain complete portfolio visibility—ensuring scopes are delivered safely, on time, within budget, and in strict alignment with company core values. Additional key duties include scope intake, handoffs, change management, financial tracking, invoicing, accounts receivable oversight, and proactive risk mitigation on complex projects.

Advantages

RRSP Match Program

Mileage Reimbursement

Opportunities for company and performance based bonuses

Modern Workspace: Work out of a contemporary, fully equipped office setting.

Casual Work Attire: Enjoy a comfortable "dress for your day" casual dress code.

On-the-Job Training: Access continuous learning opportunities to expand your technical and leadership skills.

Responsibilities

Client Relationship Ownership

Ensure there is a positive client relationship through all clients within the portfolio, increasingly for clients with multiple awarded projects within the Manager’s segment

Serve as the primary point of contact for portfolio‑level conversations with clients

Coordinate with the Director of Client Services on account planning for key repeat clients and action plans

Team Leadership & Coaching

Oversee, mentor, and coach subordinate project managers through managing projects, achieving KPIs, and with mindset

Set expectations and track results through monthly 1-on-1 meetings with each direct report

Evaluate effectiveness of communication between PMs and PCs / Technicians

People Management & Team Performance

Approve time off requests for direct reports and ensure team capacity to continue executing on portfolio

Own day-to-day people management for the team; escape policy exceptions to the Director of Client Services

Set clear expectations that are in line with the direction of Director CS and own accountability on team’s project margins, AR payment timeliness, positive client feedback, optimization of invoicing, and upholding all GEMS core values across the team

Scope Intake & Handoff

Receive scope, RFPs, and work requests from Sales Team

Clarify contract scope, fees, and terms as well as client signature before execution

Own change order conversations on projects; review with Director of Client Services before submission

Ensure POs cover requested work and ensure budget updated prior to work on any scope

Project Delivery

Decide on which scopes to self‑perform and which to hand off to subordinates to run.

Run own projects beginning to end

Step in to support PM‑led projects as needed

Own client‑facing commitments and deadlines on own projects

Monitor customer service and delivery on subordinate projects

Review major deliverables before release on high‑risk projects, whether own or PM‑led

Flag financial risk early, ie. slow pay, disputed invoices, scope‑fee mismatch

KPIs

Portfolio margins

Portfolio AR on-time payment

Portfolio client satisfaction / feedback

Portfolio on-time invoicing

Core values adherence, team and individual

Monthly 1-on-1 completion rate with direct reports

Qualifications

Industry Experience: 5–8+ years managing environmental, civil, or infrastructure consulting projects end-to-end, including scope, budget, schedule, and technical delivery. People

Management: 3–5+ years of experience directly supervising Project Managers or technical personnel, with a demonstrated ability to deliver meaningful performance coaching and workload management.

Financial Management: Proven accountability for project margins, budget‑to‑actual tracking, scope change negotiations, and aging accounts receivable (AR) management.

Regulatory & Technical Knowledge: Practical background in environmental compliance service lines (e.g., dewa