Territory Manager

About MSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

About MSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.

About Marks Supply Marks Supply, part of the mSupply family of brands, has served customers across Ontario since 1962 with top-quality HVAC, hydronics, PVF, and plumbing products and exceptional service. From OEM equipment and replacement parts to value-added support, Marks Supply provides professional contractors with the products and expertise they need to keep their businesses moving.

Job Summary The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Director of Sales and provides ongoing insights on market competition and territory trends.

Duties And Responsibilities

Delivers proactive, timely customer service across multiple communication channels

Resolves or escalates issues with effective follow-up

Collaborates with internal teams to address concerns and strengthen relationships

Maintains a solution-focused approach in all interactions

Builds strong customer relationships and drives account growth within territory

Increases sales with existing customers through regular engagement

Communicates monthly with accounts on products, promotions, training, and updates

Supports vendor objectives and company sales initiatives

Conducts cold calls and manages a pipeline aligned with growth targets

Closes sales with compelling presentations tailored to the audience

Advises customers on sales strategies and pricing to support business growth

Ability to search for and develop new business opportunities within assigned geographical territory

Maintains organized and timely completion of administrative tasks

Submits accurate expense reports promptly

Keeps customer email lists current and organized

Schedules appointments accurately using the CRM system

Promotes marketing initiatives including promotions, flyers, specials, and training

Conducts market pricing studies

Demonstrates in-depth knowledge of company product lines with accuracy and confidence

Maintains an organized personal library of sales and technical materials for all product categories

Supports collection efforts for outstanding accounts receivable as directed

Understands basic accounts receivable processes and can retrieve relevant records in the ERP system

Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

Minimum 3+ Years Appliance Sales and or Distribution sales experience

Business Development and Proficient CRM and Pipeline experience

Physical Demands

Sitting at a desk or using a computer for prolonged periods

Manual dexterity for typing, handling small objects

What We Offer We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day

Life insurance, plus short- and long-term disability coverage

RRSP with company contributions

Paid time off - vacation, holidays and personal days

Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring