Senior Network Specialist

Description

The

Information Technologies

is currently seeking a Full-time Regular

Senior Network Specialist .

This position reporting to the Manager of Network Services in the Technology Services & Operations in IT. The incumbent will be responsible for the overall operations of the University data and communication systems as well as be involved with supporting specific projects. The Senior Network Technical Lead will provide technical leadership to the Network Operations team and provide in depth technical analysis and troubleshooting process with any technical network issues impacting operation IT services. In addition, the incumbent will be a key consultative resource for senior IT leadership and other technical resources.

The position is expected to be an expert in all aspects of the delivery of network services and the operation of the network infrastructure he/she manages to ensure the availability of IT services to all members of the University community. Individuals in the role are required to act as technical experts when leading/participating in architectural roadmaps, project design and implementation, as well as operational escalation support.

The Senior Network Specialist will act as the primary point of coordination for network infrastructure patch management, ensuring software, firmware, and security updates are planned, scheduled, tracked, and completed across all supported platforms in collaboration with Network Services colleagues.

The Network Operations team administers and maintains networking devices to ensure proper operation and availability. The network is the core for all information technology services. It is crucial that services are designed to be redundant, highly available, and rapidly restored when problems arise.

The position works 35 hours per week plus being on call. There is a requirement for work outside of normal office hours. The position requires working closely with IT staff as well as other University stakeholders. The position is required to represent and advocate on behalf of stakeholders in Research, Teaching and Learning, and Administration when dealing with outside vendors and suppliers. The position is expected to lead in technical projects. As a senior team member, the position is expected to mentor junior staff despite not having any direct reports. The position is subject to high stress as it requires balancing multiple priorities and the impact of error can be campus-wide.

Summary of Key Responsibilities

(job functions include but are not limited to):

The Senior Network Operations Technical Lead will perform the following:

Project Architectural and Design Oversight and Review

Apply industry knowledge to create best-practices, and conduct regular technical reviews of architecture and project delivery to ensure optimum production operations and sustainment

Oversee all network deliverables are executed upon to specified standards through:

Participation in enterprise standards development

Deployment guides

QA/QC checklists

Network L1-L3 diagrams

Staff Technical Mentoring

Provide technical leadership to the team in the form of ongoing technical oversight and technical advice and mentoring to all team members

Oversee that technical support documentation is completed by all team members

Operations Excellency and Oversight

Provide technical updates, recommendations and solutions for continuous service improvement

Enforce the application of vendor provided upgrades to devices and operating systems within a specified frequency

Provide escalation support for operations team in their process of detection, diagnostics, isolation and service restoration

Ensure proper access controls are in place so authorized users can access services while preventing unauthorized access to systems

Validation of implementation and test plans while providing assistance with key deployments and changes where required

Enterprise Standards Development

Conduct and provide technical network roadmap sessions as part of continuous service improvement exercises

Maintain awareness of new technologies, procedures and industry best practices that might enhance device operation, capacity, and performance

Define capacity thresholds and proactively research and recommend architecture upgrades

Qualifications / Requirements:

Undergraduate degree in Engineering or Computer Science

CCNP and progression towards CCIE, or related network engineering discipline certification

10-15 years of directly relevant experience in a highly complex network environment

Expert level knowledge of routing and routing protocols including MPLS, VPLS, BGP, etc

Expert level knowledge of IP, T