Senior ServiceNow Technical Consultant
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You will serve as the lead technical consultant on a ServiceNow Software Asset Management and ITSM engagement, configuring SAM Workspace and License Management while integrating data from multiple publishers and source systems. This is a remote W2 contract running from 11/02/2026 to 03/05/2027, roughly 680 total hours at about 34 hours per week. You must be located in the United States or Canada.
Responsibilities
- Support workshop sessions, refine user stories, demo configured functionality and provide advisory guidance to stakeholders
- Configure SAM Workspace and License Management, including the Phase 1 entitlement plan for 24 in-scope products and the entitlement load
- Produce governance SOP and SAM playbook documentation
- Focus on ITSM configuration activities across the engagement
- Map data from source systems and APIs into ServiceNow for discovery and reconciliation
- Build and support integrations covering seven Microsoft, 10 Adobe and five custom SaaS publishers, plus two SaaS products using ServiceNow connectors
- Implement integrations using REST APIs, IntegrationHub, OAuth and Azure AD
Requirements
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Software Asset Management (SAM) certification
- ServiceNow IntegrationHub certification
- Hands‑on ServiceNow ITSM configuration experience
- Experience integrating ServiceNow with external systems via REST APIs, OAuth and Azure AD
- Strong English communication skills, written and verbal
- Located in the United States or Canada
- Willingness to complete a lengthy customer onboarding process, including prerequisite training and fingerprinting
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