Hybrid Contract: ServiceNow Business Analyst
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Intercast Staffing Ltd. seeks a ServiceNow Business Analyst to translate business needs into clear ServiceNow requirements, support ITSM improvements, and partner with stakeholders to deliver platform enhancements.
The role focuses on gathering and documenting requirements, supporting Agile delivery, and leading testing activities within a complex enterprise environment grounded in ITIL practices. You will capture and document requirements as user stories with clear acceptance criteria,