Ecommerce Operations Manager
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Lead Ecommerce operations for Air Canada Vacations, applying website management and cross-functional leadership in a hybrid corporate work model.
Reporting to the Manager, Ecommerce, this manager leads operational planning, governance, delivery, and the Ecommerce Operations team. You will coordinate campaigns, promotions, content updates, product launches, and digital initiatives across Marketing, Product, IT, Merchandising, Analytics, and other stakeholders. The position emphasizes customer experience, accuracy, speed to market, and scalable execution.
Key Responsibilities:
- Lead operational planning, delivery, priorities, and team capacity
- Own the Ecommerce Webschedule and coordinate dependencies
- Oversee website content, campaigns, maintenance, and releases
- Establish quality assurance, validation, and governance practices
- Coach the Ecommerce Operations team and guide accountability
Requirements:
- Degree or diploma in Marketing, Ecommerce, Digital, Communications, Business, or related field
- Seven-plus years in Ecommerce, digital operations, website management, or digital marketing
- Three-plus years leading, coaching, or managing digital teams
- Strong Content Management Systems, project management, and stakeholder-management skills
- Bilingual English and French; Magnolia CMS experience is an asset
Shape scalable Ecommerce delivery through website governance, campaign execution, team leadership, and cross-functional operational management.