Enterprise Customer Success Director
3 hours ago
Winnipeg, Manitoba, Canada
Jobgether
Full-time
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Build trusted enterprise relationships while leading customer success operations, renewals, and escalations across a fully remote Canadian-based mandate.
This hands-on Head of Customer Success & Support will manage senior stakeholder relationships across enterprise organizations, financial institutions, and vendor partners. You will combine team leadership with direct account ownership, commercial acumen, and cross-functional coordination. Your work will establish service standards, account health reporting, and proactive plans for adoption, customer value, and renewal risk.
Key Responsibilities:
Build relationships with senior enterprise stakeholders Lead quarterly business and impact reviews Identify renewal risks at least 120 days ahead Partner with Sales on pricing and expansion Resolve escalations across internal departments Requirements:
Six or more years in Customer Success or Account Management Three or more years managing enterprise accounts Confidence communicating with C-suite decision-makers Experience handling complex cross-functional escalations Commercial experience supporting renewals, pricing, and expansion Bring enterprise relationship management, commercial judgment, escalation leadership, and customer health expertise to this senior SaaS function.
Build relationships with senior enterprise stakeholders Lead quarterly business and impact reviews Identify renewal risks at least 120 days ahead Partner with Sales on pricing and expansion Resolve escalations across internal departments Requirements:
Six or more years in Customer Success or Account Management Three or more years managing enterprise accounts Confidence communicating with C-suite decision-makers Experience handling complex cross-functional escalations Commercial experience supporting renewals, pricing, and expansion Bring enterprise relationship management, commercial judgment, escalation leadership, and customer health expertise to this senior SaaS function.