Customer Quality Engineer Software Systems
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Investigate complex customer issues across software, embedded devices, and networks as a Customer Quality Engineer at Acuity Inc. Analyze evidence and drive resolutions.
This engineer serves as the quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality. The work covers reproducibility, technical validity, customer impact, and disposition. You will recreate customer environments, distinguish defects from configuration issues, and translate findings into improved requirements and testing.
Key Responsibilities:
- Review and investigate customer-reported product issues
- Analyze logs, configurations, versions, networks, and technical evidence
- Create and maintain Azure DevOps defect records
- Track fixes through resolution and release validation
- Analyze escaped defect trends and quality risks
Requirements:
- Bachelor's degree or equivalent practical experience
- Three or more years in quality, testing, support, or engineering
- Experience reproducing issues in integrated hardware-software environments
- Knowledge of defect lifecycle and root-cause analysis
- Working understanding of TCP/IP networking and troubleshooting
Apply software testing, technical investigation, defect management, and clear communication to improve Acuity Inc. customer product quality.