Customer Protection Operations Manager
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Oversee rotating Customer Protection Operations teams across transit lines Execute customer and revenue protection strategies for GO Transit and UP Express Provide onsite leadership to Officers and Station Safety Ambassadors Manage service disruptions, emergencies, and incident responses Direct fare inspection, enforcement, and customer service programs Requirements:
Degree or equivalent education, training, and experience Progressive operational planning, crisis management, and supervisory experience Leadership experience motivating teams and setting clear expectations Experience with unionized employees and collective agreement application Valid Ontario Class G licence and required security clearances Apply customer protection leadership, crisis management, and operational planning expertise across Metrolinx’s regional transit system.
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Customer Protection Operations Manager
3 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Metrolinx Full-timeLead customer protection operations at Metrolinx across the Greater Toronto Area, using crisis management and frontline leadership on rotating shifts.As Manager, Customer Protection, you oversee 24/7/365 services for GO Transit and UP Express. You manage Customer Protection Officers and Station Safety Ambassadors while coordinating revenue protection, bylaw...
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Customer Protection Operations Manager
19 hours ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada MX Career Site Full-timeLead customer protection operations across the Greater Toronto Area, using crisis management and frontline leadership in rotating shifts. Guide services supporting GO Transit and UP Express passengers.Metrolinx seeks a Manager, Customer Protection to oversee Customer Protection Services operations and customer service delivery. Acting as Duty Manager, you...
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Customer Protection Operations Manager
4 days ago
Winnipeg, Manitoba, Canada Metrolinx Full-timeLead customer protection operations at Metrolinx across the Greater Toronto Area, using crisis management and frontline leadership on rotating shifts. As Manager, Customer Protection, you oversee 24/7/365 services for GO Transit and UP Express. You manage Customer Protection Officers and Station Safety Ambassadors while coordinating revenue protection, bylaw...
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Director Customer Protection Operations
4 days ago
Winnipeg, Manitoba, Canada Metrolinx Full-timeLead customer protection operations at Metrolinx across the Greater Golden Horseshoe, overseeing safety, security, and emergency response. As Director, Customer Protection Operations, you will lead regional transit services across GO Transit and UP Express. This senior leadership role oversees customer protection, revenue protection, by-law enforcement,...
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Director Customer Protection Operations
3 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Metrolinx Full-timeLead customer protection operations at Metrolinx across the Greater Golden Horseshoe, overseeing safety, security, and emergency response.As Director, Customer Protection Operations, you will lead regional transit services across GO Transit and UP Express. This senior leadership role oversees customer protection, revenue protection, by-law enforcement,...
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Manager, Customer Protection
3 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada MX Career Site Full-timeWork LocationsVarious locations and shifts within the Greater Toronto Area Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major...
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Manager, Customer Protection
3 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Metrolinx Full-timeVarious locations and shifts within the Greater Toronto AreaMetrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to...
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Manager, Customer Protection
4 days ago
Winnipeg, Manitoba, Canada Metrolinx Full-timeJob Description Job DescriptionWork Locations : Various locations and shifts within the Greater Toronto Area Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail...
-
Manager, Customer Protection
4 days ago
Winnipeg, Manitoba, Canada MX Career Site Full-timeWork Locations Various locations and shifts within the Greater Toronto AreaMetrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major...
-
Director Customer Protection Operations
6 days ago
Winnipeg, Manitoba, Canada MX Career Site Full-timeLead customer protection operations at Metrolinx across the Greater Golden Horseshoe, overseeing safety, security, and emergency response. As Director, Customer Protection Operations, you will lead regional transit services across GO Transit and UP Express. This senior leadership role oversees customer protection, revenue protection, by-law enforcement,...