Senior Lead AV Specialist in Collaboration Tech
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As a Senior Lead AV Specialist, you will guide the Workplace Technology & Collaboration Services team, supporting over 200 Microsoft Teams-enabled spaces. This role demands hands-on technical skills and leadership, ensuring seamless AV and collaboration across the new state-of-the-art environment. You will mentor technicians, troubleshoot advanced AV issues, and enhance service delivery with a white-glove customer service approach.
Key Responsibilities: • Lead technical mentorship for the Workplace Technology team • Serve as the escalation point for AV and collaboration issues • Support Microsoft Teams-enabled meeting and event spaces • Troubleshoot integrated room control and audio/video technologies • Coordinate preventive maintenance and vendor activities
Requirements: • 7-10 years in enterprise AV and collaboration support • Previous experience in a technical leadership role • Extensive support experience with Microsoft Teams Rooms • Familiarity with Logitech Rally or Yealink systems • Networking fundamentals knowledge including VLANs
Shape the future of workplace collaboration technology with a focus on innovation and an exceptional employee experience.
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