Senior Client Solutions Engineer

About The Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.

About The Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.

Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

About The Role

As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.

To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.

Key Responsibilities

Pre-Sales & Solution Design:

• Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business
• Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience
• Effectively communicate complex technical concepts to both technical and non-technical stakeholders.

Integration & Support

• Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures
• Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders
• Lead technical discovery sessions to understand customer workflows and design custom integration blueprints using our REST APIs.
• Provide hands-on coding assistance, sample scripts, and architectural guidance to customer developers during the onboarding phase.
• Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations

Growth & Process Improvement

• Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners
• Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimize client engagements

Skills & Experience

What you will bring:

• 8 or more years programming experience in Python, JavaScript, Java, or PHP
• 8 or more years of experience with web technologies such as HTTP, HTML, JSON, etc
• 8 or more years of customer-facing experience in sales, sales engineering, consulting or related function
• Deep understanding of RESTful JSON APIs & third party integrations is required; experience with diverse API frameworks is a significant plus.
• Proficiency with AI and LLM tooling, including practical experience building or deploying agentic workflows, with the ability to evaluate outputs critically and apply AI to accelerate technical delivery and client engagement
• Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team
• Experience in managing technically complex products in a B2B technology environment
• Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writ