Senior Partner Manager Vendor Operations
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Lead global BPO vendor performance at Affirm through analytical judgment, customer experience leadership, and cross-functional operational execution. This remote-first role offers flexibility within the country of employment.
As a senior Partner Manager within Operations, you will drive vendor excellence and transformation across a global network. Your work combines vendor management, data analysis, executive governance, and strategic planning. You will improve customer satisfaction while shaping long-term vendor strategy and leading initiatives spanning Operations, Compliance, Product, Risk, Training, QA, and WFM.
Key Responsibilities:
- Own customer experience, service-level, compliance, and QA outcomes
- Lead executive vendor governance, QBRs, and escalations
- Use data to diagnose gaps and prioritize interventions
- Coordinate cross-functional rollouts, migrations, and regulatory implementations
- Design change programs supporting vendor readiness and adoption
Requirements:
- 8+ years in vendor, BPO management, or operations
- Strong analytical skills and independent analysis capability
- Experience driving accountability through scorecards and governance
- Track record leading large cross-functional programs
- Exceptional communication with internal and vendor executives
Bring senior vendor operations leadership, analytical rigor, and customer experience focus to Affirm’s global partner network.
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