Technical Services Lead in HVAC/R
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As a Technical Services Lead, you will manage service tickets and provide essential support to field technicians, ensuring documentation accuracy and customer satisfaction. Your role focuses on developing comprehensive quotations based on findings, while helping to foster strong customer relationships and trust throughout the process.
Key Responsibilities: • Review service tickets for accuracy and compliance • Collaborate with technicians on technical inquiries • Report and resolve quality issues with management • Prepare quotes reflecting technician assessments • Identify follow-up opportunities from service calls
Requirements: • Valid Ontario 313A Refrigeration Certificate • 10+ years of HVAC/R field experience • Advanced technical knowledge in HVAC/R systems • Proficient in field service management software • Strong understanding of Ontario codes and regulations
Leverage your technical expertise and customer service skills as a Technical Services Lead at DAEL.
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