Manager, Site Reliability Engineering

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform covers the full cycle of software delivery, from CI/CD pipelines to high-availability, scalable production environments.

This role is pivotal in ensuring the reliability, scalability, and optimal performance of our global cloud-based POS SaaS platform, which is critical to our customers' success. This position is also responsible for driving innovative engineering solutions to improve the developer experience and for managing cross-department stakeholders.

Please note this role is based in Canada.

What you’ll be doing:

People Leadership

• Coach, mentor, guide, and motivate a senior team of cross-functional cloud platform engineers

• Drive all cyclical people management activities, including performance management, goal setting, and individual development plans

• Foster a positive work environment that encourages teamwork, creativity, innovation and high performance

Strategic Planning and Roadmap Development

• Develop and execute a strategic vision for the SRE team, aligning them with the company's objectives and goals.

• Understand business units roadmaps and interaction across the business.

• Help define team’s vision, rationalize and prioritize projects with the emphasis on improving developer experience, production stability and scalability.

• Build and project manage the team’s roadmap, establish the processes to execute on it, and keep the team on track.

Infrastructure and Automation

• Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for our global cloud-based POS SaaS platform, leveraging modern cloud technologies and principles.

• Drive automation efforts to streamline deployment, monitoring, and operational processes, enhancing the efficiency of our systems.

Collaboration and Communication

• Work closely with engineering, product, and SRE teams from other departments to facilitate effective collaboration and alignment on platform goals and initiatives

• Drive cross-org projects effectively

• Communicate effectively with stakeholders to provide updates, gather requirements, and address concerns, ensuring transparency and fostering trust.

Please note that you may be required to take part in our On-Call rotation roster.

What you need to bring:

• Proven experience working autonomously on projects across multiple streams of work.

• A track record of successful project delivery through high-performing teams.

• Extensive hands‑on experience with cloud infrastructure providers such as AWS and GCP.

• Proven expertise in orchestrating and managing infrastructure through code, streamlining operations and promoting automation.

• Experience across engineering and leadership roles.

• Ability to lead large teams across complex projects, and shape the strategic and technical direction of the platform engineering team.

• Ability to provide strategic direction and set long-term team objectives.

• Proven experience implementing improvements to processes that span across the boundaries of your own teams.

• Led medium to large-sized teams of platform engineers.

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

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