Customer Success Operations Team Lead
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Ensure consistent execution across critical lifecycle stages Report on health metrics, retention, adoption, and growth Build repeatable processes for customer success activities Investigate escalations and coordinate solutions across stakeholders Collaborate with operations and technology teams on tools Requirements:
Four-plus years of B2B software Customer Success Management Two-plus years of leadership in a Team Lead or CSM role Experience with customer success systems and performance management Experience with Salesforce.com, Gainsight, or ChurnZero Clear technical and product value communication skills Apply customer success operations, systems knowledge, and team leadership to drive consistent outcomes throughout Clio’s customer lifecycle.
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Customer Success Operations Team Lead
1 day ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Clio Full-timeImprove customer success operations at Clio by building repeatable processes, interpreting health metrics, and guiding high-performing teams.Reporting to the Director of Customer Success Management, this Team Lead supports day-to-day operations for global Customer Success Managers. You will help create consistent execution across customer lifecycle stages...
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Customer Success Operations Team Lead
6 days ago
Winnipeg, Manitoba, Canada Aggreko Full-timeDrive customer success at Aggreko as a Team Lead, Service Operations in Toronto, ON, using project execution and client partnership skills. Lead service delivery while connecting customers with internal teams. This Team Lead role centers on seamless project execution, service excellence, and stronger customer relationships. You will align operational...
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Customer Success Operations Team Lead
1 week ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Aggreko Full-timeDrive customer success at Aggreko as a Team Lead, Service Operations in Toronto, ON, using project execution and client partnership skills. Lead service delivery while connecting customers with internal teams.This Team Lead role centers on seamless project execution, service excellence, and stronger customer relationships. You will align operational delivery...
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Team Lead, Customer Success Management
1 day ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Clio Full-time €100,000 - €150,000 TemporaryClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary:Clio is an innovative, culture-focused Canadian based SaaS...
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Team Lead, Customer Success Management
1 day ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Themis Solutions Inc. Full-time €100,000 - €150,000 TemporaryClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary Clio is an innovative, culture-focused Canadian based SaaS solution...
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Customer Success Team Lead — Growth
1 day ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Clio Full-timeClio is hiring a Team Lead of Customer Success Management to lead a global CS team. You will mentor North America-based managers, drive data-driven improvements, and advance customer outcomes across mid-market and enterprise portfolios.The role emphasizes collaboration with Sales, Product and Marketing to optimize the customer journey and retention. The...
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Customer Success Lead
13 hours ago
Winnipeg, Manitoba, Canada Cambio AI Inc. Full-timeCambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the...
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Customer Success Lead
1 day ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Cambio AI Inc. Full-timeCambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the...
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Customer Success Operations Manager
9 hours ago
Winnipeg, Manitoba, Canada Supplier.io Full-timeSupplier.io is the data foundation that enterprises build their supplier decisions on. Fragmented, duplicated, and unreliable supplier data quietly limits the ROI of source-to-pay platforms, analytics, risk, and AI initiatives, so we resolve, enrich, and continuously maintain the industry's most complete supplier identity, then put it to work for the teams...
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Customer Success Operations Specialist
17 hours ago
Winnipeg, Manitoba, Canada CO3000 CDW Canada Corporation Full-timeKey Areas of ResponsibilityThe Customer Success Operations Specialist (CSOS) enables the effectiveness, scalability, and operational excellence of Customer Success by translating strategic partnership priorities into consistent, scalable processes and day-to-day execution. The role works cross-functionally with CSMs, Sales, Licensing, Finance, Services, and...