Solutions Engineer

CyberClan provides enterprise security, and human response to small and midsize enterprises and channel partners through comprehensive risk assessment services, 24/7/365 managed detection and response services, and lightning-fast breach response. Formerly known as Network Test Labs established in Canada and specializing in vulnerability assessments and penetration testing in the gaming industry, CyberClan has grown from three employees in 2006 in one market to over 75 employees with clients in nine countries and offices in the Australia, Canada, United Kingdom, and United States as a leading Managed Services Provider.

Our mission is to make the online world a safer and more secure place by delivering sophisticated cybersecurity solutions in a highly personalized — and human — way.

The successful candidate will work closely with the SOC Manager. The ideal candidate will have an energetic, can-do attitude and be comfortable working in a metrics-driven environment, delivering results and supporting team members.

Summary/Objective We are seeking an ambitious and enthusiastic Solutions Engineer to join our team to play a vital and exciting role in driving our success. As a trusted technical expert and strategic partner to our sales team, the Solutions Engineer helps validate technical components and showcase the true value of our solutions. With a combination of technical expertise and dynamic sales acumen, the ideal candidate will inspire confidence and engagement with both current and prospective clients—delivering impactful demonstrations and tailored consultations that illustrate how our solutions address real customer needs and remove sales barriers.

The core function of this role is to support and accelerate penetration and growth across our core MSSP business. The Solutions Engineer will serve as the key technical liaison between sales and technical delivery teams—translating complex technology into clear business value for clients and ensuring alignment between client needs and solution design. Additionally, this individual will support solution engineering efforts across other technical departments, including Risk Management Services (RMS), Incident Response (IR), and IT Services (ITS) as needed, ensuring consistency and cohesion across CyberClan’s full suite of offerings.

Essential Functions Technical Solution Design & Architecture

Design tailored security solution architectures aligned with client objectives and operational requirements

Develop comprehensive technical proposals, solution briefs, and supporting documentation

Lead proof of concept (PoC) initiatives, including design, execution, and validation of security technologies

Align security solutions with defined client use cases, regulatory requirements, and desired business outcomes

Architect and integrate enterprise-grade security solutions, including EDR, SIEM, and Email Security platforms

Define and document technical implementation strategies, deployment procedures, and operational runbooks

Strategic Advisory

Provide high-impact security guidance and architecture recommendations tailored to client environments and business objectives

Develop security maturity roadmaps, technical best practices, and implementation blueprints

Monitor evolving threat landscapes and technology trends to inform sales strategy and client advisory discussions

Identify opportunities to enhance security posture through cross-solution alignment and continuous improvement recommendations

Identify core functions in tool sets that may benefit clients and improve pipeline via campaigns and initiatives

Pre-Sales Technical Support & Consultation

Take ownership of technical presentations and client discovery phases, ensuring alignment with business needs and objectives

Work with Account Managers on account mapping to identify strategic targets and expansion opportunities

Ensure a developed and repeatable demo, presentation, and proof-of-concept (PoC) process is in place for all key MSSP service lines

Identify and promote regional cross-pollination of services by replicating successful implementations across new or underserved markets

Lead technical components of RFP responses, including solution architecture, bid strategy, and SOW development

Manage technical objections by proactively researching client-specific needs and solution nuances, turning potential barriers into opportunities through value-driven insights and differentiated technical capabilities

Solution Validation & Proof of Concept

Demonstrate solution effectiveness, performance, and security capabilities prior to go-to market or deployment

Work closely with SOC Leads and the SOC Manager on implementation and new service delivery projects that enhance SOC capabilities and