Branch Manager Customer Experience
4 hours ago
Winnipeg, Manitoba, Canada
TD
Full-time
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Lead customer experience at TD Canada Trust in Regina, using banking expertise and mentorship to guide a medium-sized branch team.
As Branch Manager, you will mentor employees on advice-giving strategies, One TD solutions, and lasting customer relationships. You will support business results while following internal policies, practices, and processes. The branch serves Personal & Commercial Banking customers through advice, transactions, and solutions.
Key Responsibilities:
Mentor teams on banking solutions and advice-giving strategies Resolve escalated customer issues and reported matters Oversee mutual funds, credit, and compliance administration Develop business strategies and communicate results Ensure scheduling, transaction accuracy, and operational excellence Requirements:
Undergraduate degree or over five years relevant experience Completion of BCO and IFIC or CSC Course Advanced investing and credit process knowledge Proficiency with MS Office and internet applications Strong communication, judgment, negotiation, and problem-solving skills Bring branch leadership, customer advice, and banking expertise to TD Canada Trust while supporting strong relationships and results.
Mentor teams on banking solutions and advice-giving strategies Resolve escalated customer issues and reported matters Oversee mutual funds, credit, and compliance administration Develop business strategies and communicate results Ensure scheduling, transaction accuracy, and operational excellence Requirements:
Undergraduate degree or over five years relevant experience Completion of BCO and IFIC or CSC Course Advanced investing and credit process knowledge Proficiency with MS Office and internet applications Strong communication, judgment, negotiation, and problem-solving skills Bring branch leadership, customer advice, and banking expertise to TD Canada Trust while supporting strong relationships and results.