Remote Manager, Operational Excellence

Short Description

The Manager, Operational Excellence and Quality Management, will play a key role in the ongoing operational excellence and quality management efforts of BioScript Solutions and will report to the Director, Quality & Pharmacovigilance. A business process management approach will be utilized to develop and improve our process-based Quality Management System to align the processes, policies and resources required to promote our Putting Patients First culture and to continuously improve our ability to achieve our key performance indicators. This individual will oversee the day-to-day activities of our operational excellence and quality management team and may also provide assistance and guidance to our compliance team as required.

What we offer (and why you’ll love it here):

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• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.  
  

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• Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
  

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• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
  

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• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.  
  

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• What & Where: Full-Time, Permanent & Remote (Ontario)
  

Why BioScript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission:

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• Development, implementation, certification and ongoing continuous improvement of a process-based quality management system, including but not limited to;
  
• Developing and monitoring quality objectives.
  
• Assisting, completing, and overseeing root cause analysis and corrective action.
  
• Assisting, completing, and overseeing improvement plan development and monitoring.
  
• Monitoring performance data for improvement opportunities.
  
• Developing, implementing, and monitoring customer satisfaction processes.
  
• Assisting with risk assessments and monitoring mitigation plans.
  
• Leading and coordinating the Enterprise Business Continuity Program, including business impact analysis, continuity planning, exercise coordination, monitoring of remediation actions, and leadership reporting on program readiness.
  
• Leading Quality Management Review (QMR) preparation, execution, reporting, and follow-up to ensure leadership has clear visibility to quality performance, risks, trends, and improvement priorities.
  
• Managing Quality digital projects and related continuous improvement initiatives, including requirements gathering, stakeholder alignment, project planning, implementation support, adoption activities, and benefits tracking.
  
• Serve as point of contact with external QMS certification bodies.
  
• Assisting with operational process improvement projects including mapping/modelling, design, analysis, performance monitoring and improvement and integrating these processes into a quality management system (QMS) framework.
  

Leadership Responsibilities

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• Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
  
• Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
  
• Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.
  

What You Bring to the Table:

Education:

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• Bachelor’s degree, or equivalent combination of education and experience, in a healthcare, science or engineering related field.
  

Experience:

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• 7 to 10 years' experience with the development, implementation, certification, and continuous improvement of process-based quality management systems, such as ISO 9001, is required.
  
• Experience with operational process improvement initiatives, preferably in a patient ce