Senior Client Solutions Engineer

About Cover Genius Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are:

Accountable, customer-obsessed, collaborative, driven

Our people are not:

Passive, defensive, siloes-driven, hesitant.

About the Role As a Senior Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation. To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Senior Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.

Key Responsibilities

Pre-Sales & Solution Design:

Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business

Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience

Effectively communicate complex technical concepts to both technical and non-technical stakeholders.

Integration & Support:

Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures

Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders

Lead technical discovery sessions to understand customer workflows and design custom integration blueprints using our REST APIs.

Provide hands‑on coding assistance, sample scripts, and architectural guidance to customer developers during the onboarding phase.

Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations

Growth & Process Improvement:

Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners

Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimize client engagements

Skills & Experience

What you will bring:

8 or more years programming experience in Python, JavaScript, Java, or PHP

8 or more years of experience with web technologies such as HTTP, HTML, JSON, etc

8 or more years of customer-facing experience in sales, sales engineering, consulting or related function

Deep understanding of RESTful JSON APIs & third party integrations is required; experience with diverse API frameworks is a significant plus.

Proficiency with AI and LLM tooling, including practical experience building or deploying agentic workflows, with the ability to evaluate outputs critically and apply AI to accelerate technical delivery and client engagement

Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross‑functional team

Experience in managing technically complex products in a B2B technology environment

Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing

Excellent presentation, organizational, and communication skills, with a proven ability to convey complex ideas clearly and concisely.

Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

What you will have:

Attention to Detail

Strong Presentation Skills

Bias to Action

Commitment to conti