Customer Service Manager Canada
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Support contact center employees with customer satisfaction and complex problems Resolve fulfillment and delivery issues, identifying root causes Partner across teams on cross-border customer experience issues Track best practices and improve Standard Operating Procedures Organize workforce management activities as needed Requirements:
One to five years managing or supervising contact centers Customer service support experience Strong client-facing communication and leadership skills Microsoft Office experience and strategic thinking ability Bilingual English and French; Canadian French preferred Apply customer service leadership, operational judgment, and bilingual communication to strengthen S&S Activewear’s Canadian contact center.
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