Assistant Food

Lethbridge - F-B Front of House Full Time Salary F-B Assistant Mgr Casino Lethbridge, Lethbridge, AB, CA

2 days ago Requisition ID: 2632

Job Overview

The Assistant Food & Beverage Manager leads Front of House operations at PURE Casino Lethbridge, including the Stagecoach Grill, Buffalo Bar & Showroom, cocktail service, catering, and event spaces.

Working with the Executive Sous Chef and Assistant General Manager, this hands-on leader delivers exceptional guest experiences, supports strong financial results, and develops a knowledgeable, accurate, and accountable team.

The role models our PURE Values of Excellence, Ownership, Teamwork, and Respect, ensuring our PURE Service Standards-Greet, Energize, Serve, and Thank-are consistently demonstrated through clear expectations, ongoing training, policy compliance, and timely performance management.

Key Accountabilities

Leadership, Training, and Accountability

• Lead through the PURE Values by maintaining high standards, taking ownership of results, encouraging collaboration, and treating guests and team members professionally and fairly.
• Establish clear expectations for service, accuracy, conduct, and compliance with company policies and departmental procedures across all shifts.
• Deliver structured onboarding, ongoing coaching, and refresher training; maintain training records and verify understanding through observation, demonstration, and follow-up.
• Conduct supervisory, staff, and pre-shift meetings as needed to reinforce priorities and expectations.
• Recognize strong performance and address errors and performance gaps promptly. Partner with HR to document concerns, implement improvement plans, and follow disciplinary procedures.
• Participate in recruitment and selection to build a team aligned with PURE Values and service expectations.

Service and Daily Operations

• Manage daily restaurant, bar, showroom, casino floor service, and banquet operations.
• Train and assess team members on PURE Service Standards, using regular floor observations and operational checks to confirm consistent execution.
• Resolve guest complaints promptly, address underlying causes, and verify corrective actions are completed.
• Maintain clean, organized, well-maintained operational areas that are ready for service.
• Collaborate with back of house and other departments to coordinate service and support shared priorities.

Financial and Operational Accuracy

• Work with the Assistant General Manager to monitor budgets, costs, and financial performance, identifying opportunities for improvement.
• Ensure accurate order entry, billing, payment processing, cash handling, and POS use.
• Review operational and financial records for accuracy and completeness; investigate discrepancies and ensure corrections are completed.
• Complete and verify daily and monthly inventories, investigate variances, and maintain purchasing and inventory controls.
• Place liquor, beer, and wine orders within approved budgets and operational requirements.
• Support new and seasonal menu development with the Assistant General Manager and Executive Sous Chef.
• Prepare weekly schedules that meet service needs and labour targets; review and approve payroll.
• Reinforce accurate work, prompt reporting of errors

Requirements

• Two or more years of progressive Food & Beverage supervisory or management experience; equivalent education and experience will be considered.
• Experience with scheduling, service training, purchasing, inventory, cost control, POS systems, and asset protection.
• Demonstrated ability to enforce procedures, deliver structured training, verify performance, and address concerns consistently.
• Strong leadership, communication, and attention to detail, with the ability to set expectations and hold team members accountable respectfully.
• Ability to maintain accurate operational, financial, inventory, and payroll records and report on departmental performance.
• Proficiency in written and verbal English.
• Post-secondary education in hospitality, business administration, or a related field is an asset.
• Successful completion of a security background check.

Work Conditions

• Prolonged standing, walking, computer use, and screen viewing.
• Pushing, pulling, bending, stooping, reaching overhead, and tasks requiring manual dexterity.
• Availability for days, evenings, weekends, and holidays.