Technical Support Operations Analyst

5 hours ago

southwestern ontario on canada ca, Ontario RideCo Inc. Full-time

Technical support expertise meets overnight operations at RideCo in Waterloo Region, troubleshooting platform issues and supporting customer service delivery. Work Tuesday through Saturday, 11pm to 7am.

As a Technical Operations Analyst on RideCo’s Customer Success & Operations team, you will manage requests, troubleshoot technical issues, and support KPI-focused service delivery. You will help clients and internal stakeholders resolve inquiries while contributing to onboarding and system performance. The role supports RideCo’s cloud-based software platform for on-demand transit.

Key Responsibilities:

  • Learn and support the RideCo software platform
  • Respond accurately to customer questions and concerns
  • Identify, reproduce, and log product defects
  • Document customer interactions in ticketing systems
  • Participate in incident response and scheduled on-call responsibilities

Requirements:

  • Three or more years in technical support or related roles
  • Demonstrated technical problem-solving abilities
  • Experience with Microsoft Office Suite or Google Workspace
  • Ability to manage priorities with sound judgment
  • Availability for Canadian and United States client travel

Apply technical support, troubleshooting, customer service, and incident response skills to RideCo’s overnight operations team.