Customer Care Team Lead
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Lead Customer Care team performance toward operational KPIs Coach employees through one-to-ones, meetings, and feedback Monitor queues, assign resources, and manage service targets Coordinate new-hire Customer Care training Resolve escalated customer communications through completion Requirements:
Four-plus years in inbound support environments Two-plus years managing people and performance Process improvement and change management experience Excellent technical and non-technical communication skills Experience with Intercom, Zendesk, Jira, or HubSpot Bring customer care leadership, coaching, and process improvement expertise to ZayZoon’s fully remote operations team across Canada.
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Team Lead, Customer Care
3 hours ago
Winnipeg, Manitoba, Canada ZayZoon Full-timeLocation Calgary; Edmonton; Halifax; Moncton; Ottawa; Toronto; Vancouver; WinnipegEmployment Type Full timeLocation Type RemoteDepartment Customer Care & OperationsCompensation Base Salary Range: CA$85K CA$15.5K BonusAt ZayZoon, we pay based on your knowledge and experience, not your negotiation skills. Our ranges are informed by market data with a goal of...
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Customer Care Team Manager
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Customer Support Team Lead
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Customer Support Team Lead
2 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Clio Full-time €78,700 - €118,100 TemporaryClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Clio is more than just a tech company–we are a global leader that...
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Customer Service Team Lead
2 days ago
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Customer Service, Team Lead
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Custom Fabrication Team Lead
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Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Adaptive Talent Full-timeChilliwack, BC | Full time | On site The OpportunityAdvanTec Marine builds large carbon steel doors and hatches for icebreakers, naval and military vessels. Much of this work is Canadian content that has to be built in Canada, and the order book runs well into the future. They have won significant new contracts in the last two years, and this department is...
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Manager, Customer Care Team
2 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Export Development Canada | Exportation et développement Canada Full-time €112,006 - €149,341 TemporaryApplication deadline: November 16th, 2026 at 12:00PM ET Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Position: Manager, Customer Care Team Employment...
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Customer Success Operations Team Lead
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Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Clio Full-timeImprove customer success operations at Clio by building repeatable processes, interpreting health metrics, and guiding high-performing teams.Reporting to the Director of Customer Success Management, this Team Lead supports day-to-day operations for global Customer Success Managers. You will help create consistent execution across customer lifecycle stages...
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Team Lead, Customer Success Management
2 days ago
Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Clio Full-time €100,000 - €150,000 TemporaryClio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary:Clio is an innovative, culture-focused Canadian based SaaS...