Bilingual SAP OTC/SD Consultant
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Consultant(e) SAP OTC/SD
expérimenté(e) pour soutenir un important client international. La personne retenue participera à des projets d’implémentation, de déploiement et de support SAP, tout en collaborant avec des équipes à l’échelle mondiale. Principales responsabilités
Assurer le support et l’amélioration des solutions
SAP SD/OTC . Participer aux projets d’implantation, de déploiement et de support. Gérer et résoudre les incidents tout en respectant les niveaux de service (SLA). Effectuer l’analyse des causes racines (RCA) et proposer des solutions durables. Collaborer avec les intervenants d’affaires et techniques. Contribuer à l’amélioration continue des processus et au partage des meilleures pratiques. Travailler de manière autonome tout en favorisant la collaboration au sein de l’équipe. Qualifications requises
Minimum de
10 ans d’expérience SAP , avec une solide expertise en
SAP SD (Sales & Distribution) . Expérience en projets d’implantation, de support et de déploiement. Excellente connaissance des éléments suivants : Traitement des commandes clients (Sales Order Processing) Traitement des livraisons (Delivery Processing) Traitement des expéditions (Shipment Processing) Facturation (Invoice Processing) Données maîtres SAP SD Structure organisationnelle SAP SD User Exits, Customer Exits et routines VOFM Tables et structures SAP SD Connaissance des méthodologies
ASAP
et
ITIL . Certification SAP pertinente (atout). Excellentes capacités d’analyse, de résolution de problèmes et de communication. Être situé(e) au
Québec, Canada . Maîtrise du français (oral et écrit) obligatoire. Capacité à collaborer avec des équipes internationales dans différents fuseaux horaires. Expérience dans un environnement de consultation orienté client (atout).
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