IT Service Delivery Manager Calgary
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Lead client service delivery in Calgary with WBM Technologies, combining technical team leadership, customer relationships, and IT service coordination. This full-time role supports assigned clients.
As an EUC Service Delivery Manager, you will oversee a portfolio of clients while leading technical professionals. You will coordinate scheduling, dispatch, priorities, reporting, and commitments. The role suits an organized, people-focused leader with practical IT service delivery knowledge and strong customer service skills.
Key Responsibilities:
- Build trusted relationships with assigned clients as service contact
- Lead, support, and develop technical professionals
- Coordinate scheduling, dispatch, priorities, and daily service needs
- Monitor service levels, reporting, commitments, and action items
- Improve processes and resolve challenges with internal teams
Requirements:
- Two-plus years in service delivery or coordination
- Experience leading, guiding, or coordinating people
- Clear communication and strong customer service mindset
- Excellent organization and time management abilities
- IT knowledge and Microsoft Office skills
Bring client relationship management, technical leadership, and service coordination skills to WBM Technologies in Calgary, Alberta.
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