Solution Specialist, Sylogist

Job Number:

26SYLSUB01 Start:

Immediate

Location:

Canada or United States, Remote The Position

This project-oriented

independent contractor

engagement augments Encore’s full-time staff on an ongoing basis. Weekly hours may vary depending on project needs. Encore Business Solutions is seeking a client-focused Solution Specialist, Sylogist, with hands‑on experience implementing and supporting Sylogist solutions for public‑sector and social‑impact organizations. The primary focus of this role is SylogistGov, serving non‑profit organizations, government agencies, and municipalities. Applicants with Sylogist Mission and/or Serenic Navigator, will be excellent relevant experience to bring to this role. The Solution Specialist will translate financial, grant, fund‑accounting, budgeting, and operational requirements into practical, sustainable solutions. Dynamics 365 Business Central experience is a strong asset, particularly where Sylogist/Serenic environments have been part of the solution. This client‑facing project‑delivery role works closely with internal project teams and client stakeholders through discovery, solution design, configuration, testing, data migration, training, deployment, and post‑go‑live support. Success in this role requires strong communication, sound financial and public‑sector process knowledge, accurate documentation, and consistent follow‑through. Key Areas of Responsibility

Participate in discovery, requirements analysis, solution design, configuration, testing, training, deployment, and post‑go‑live support for SylogistGov/Dynamics 365 Business Central projects. Configure, implement, and support SylogistGov, and D365 Business Central solutions in alignment with approved designs, client requirements, and Encore’s implementation methodology. Work directly with government and municipal clients to understand financial, fund‑accounting, grant‑management, budgeting, reporting, purchasing, and operational processes. Support SylogistGov municipal functionality and Business Central, including financial and grant management, taxation, utilities, and licensing. Apply knowledge of public‑sector and non‑profit accounting practices to recommend practical system solutions and improve effective system use. Help clients streamline operations, strengthen financial transparency, and improve service delivery through automation and real‑time reporting. Document business requirements, fit‑gap findings, functional specifications, configuration decisions, testing outcomes, and solution recommendations clearly and accurately. Identify reporting, integration, enhancement, or customization needs and provide sufficient detail to support scoping, estimates, development, and testing. Support data migration planning, mapping, cleansing, validation, reconciliation, and conversion activities. Prepare and deliver client training, user education, process documentation, and enablement materials that support confident adoption. Collaborate with project leads, Business Central consultants, technical resources, and developers throughout design, integration, testing, issue resolution, and deployment. Communicate clearly with clients and internal teams regarding assigned work, risks, questions, decisions, dependencies, and next steps. Lead assigned workstreams or selected fixed‑fee solutions, managing priorities, deliverables, documentation, and client communication within agreed timelines. Desired Skills & Competencies

University degree in Business, Finance, Accounting, Information Systems, or equivalent experience. Minimum 3+ years of ERP implementation or consulting experience, with direct hands‑on experience in SylogistGov, and/or Sylogist Mission, and/or Serenic Navigator. Experience supporting non‑profit organizations, government agencies, municipalities, or other public‑sector organizations is strongly preferred. Strong understanding of financial processes, including general ledger, accounts payable, accounts receivable, budgeting, financial reporting, and fund or grant accounting. Experience gathering, reviewing, and validating business requirements and translating them into practical system configuration and user guidance. Experience with full‑cycle implementations, including discovery, fit‑gap analysis, configuration, data migration, testing, training, go‑live, and support. Experience with Microsoft Dynamics 365 Business Central or Dynamics NAV is considered an asset, particularly within Sylogist/Serenic environments. Familiarity with public‑sector and non‑profit reporting, audit, compliance, grants, restricted funds, and multi‑entity requirements is considered an asset. Knowledge of municipal operations, such as taxation, utility billing, licensing, or public‑sector payroll, is considered an asset. Ability to work confidently with clients, facilitate workshops, deliver training, and present recommendations to diverse stakeholder groups. Strong