TECHNOLOGY COMMUNICATIONS MANAGER

WHO WE ARE

GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All.We believe health care is a right, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $72,521.00 - 109,341.00

GreenShield is undergoing significant technology-enabled transformation, and is seeking a Technology Communications Manager to lead clear, consistent and engaging communications across the Digital & Technology portfolio.

Reporting to the Director, IT PMO, Business Planning & Strategy, the Manager will set the technology communications strategy and translate complex priorities, programmes and changes into audience-focused narratives that build understanding, confidence and adoption. The role will partner with Technology leaders, Corporate Communications, Enterprise Change Management, project teams and business stakeholders to ensure communications are coordinated, timely and aligned with enterprise priorities.
This is a hands-on role for an experienced communications professional who can move comfortably between strategy and execution, advise senior leaders, establish strong editorial and channel discipline, and develop high-quality content for employees and executive audiences.

Key responsibilities include:

• Own and execute an integrated technology communications strategy aligned with Technology priorities, transformation roadmaps and enterprise objectives.
• Act as a trusted communications adviser to Technology leaders, providing counsel on messaging, sequencing, audience needs, risks and stakeholder engagement.
• Develop compelling narratives and executive-ready content, including leadership messages, presentations, town hall materials, programme updates, FAQs, intranet content, toolkits and short-form learning assets.
• Lead communications for major technology initiatives, including AI enablement, digital employee experience, new platforms, system implementations and changes to technology processes or ways of working.
• Create and manage an editorial calendar and communications governance approach that improves coordination, consistency and visibility across the Technology portfolio.
• Partner with Change Management, Corporate Communications, pproject and product teams, and business stakeholders to align communications with change impacts, readiness activities, training and adoption plans.
• Translate technical concepts, programme status and business impacts into clear, concise and audience-appropriate language.
• Plan and support leadership forums, town halls, information sessions, campaigns and other engagement activities that build awareness and confidence in technology change.
• Establish measures for communications effectiveness and use engagement, feedback and adoption insights to continuously improve plans and content.
• Identify communications risks, gaps and stakeholder concerns early, and recommend practical mitigation actions.
• Maintain high standards for quality, brand alignment, accessibility, confidentiality and accuracy across all technology communications.
• Provide direction, coaching and quality oversight to communications contributors, agencies or partners, as applicable.

To succeed in this role

• You are a strategic storyteller who can connect technology priorities to business outcomes and employee experience.
• You build trusted relationships and confidently advise senior leaders and cross-functional partners.
• You combine sound judgement and discretion with a willingness to roll up your sleeves and deliver.
• You bring structure to a fast-moving environment and can m