Budtender

4 days ago

Victoria, British Columbia, Canada Original FARM Full-time

THE ORIGINAL FARM – HILLSIDE

Part Time Customer Service Associate / Budtender (Front of House)

Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Sales associate/Budtender reports to the Store Manager, FOH Assistant Manager, FOH Supervisor

The responsibilities include, but are not limited to the following:

Customer Experience:

  • Drive the store sales through personal sales
  • Expand the customer data base and build brand loyalty
  • Represent the values of The Original FARM Cannabis brand with utmost integrity
  • Model a customer service centric culture that fosters a positive work environment and experience
  • Address all customer concerns in a timely and empathetic manner
  • Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
  • Ensure the brand values are consistently represented through compliance to all policies and procedures
  • Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
  • Promote a work environment based on mutual respect and teamwork that align with the corporate values
  • Maintain a positive team work environment

Operational Efficiency:

  • Ensure compliance with all policies and procedures
  • Ensure timely and seamless execution of all company initiatives and programs
  • Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
  • Accuracy in worked time recording
  • Accuracy and proficiency in cash management and use of POS system
  • On going desire to learn and update oneself on the product knowledge

Skills and Abilities Required:

  • Exceptional customer service skills
  • Proven ability to work with retail operating systems
  • Excellent verbal, written and interpersonal communication skills
  • Strong work ethics
  • Demonstrate critical thinking and logic
  • Strong interpersonal skills with the ability to build a loyal client base
  • Excellent time management skills
  • Positive attitude
  • Attention to detail
  • Ability to lead a team as well as work as part of a team