Remote Customer Onboarding Manager
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Bucketlist Rewards is looking for an experienced Customer Onboarding Manager to join our growing Customer Success team. In this role, you will own the end-to-end onboarding for SMB, mid-market and enterprise clients, guiding them from kickoff to launch and ensuring a smooth, engaging, and value-driven implementation process.
This is an exciting opportunity to join a fast-growing B2B SaaS company where onboarding is both strategic and foundational to customer success. If you thrive in a startup-style environment, enjoy managing multiple client projects at once, and love creating “wow” moments that set customers up for long-term success, you’ll be a great fit. This role has high visibility across the business and strong potential for career growth.
About Bucketlist Rewards:
Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce effective rewards and recognition programs to its workforce. Our goal is to provide companies with an easy-to-use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified
Key Responsibilities:
- Own the complete end-to-end onboarding journey for SMB, mid-market and enterprise clients, from post-sale handoff through launch and early adoption.
- Manage multiple concurrent implementations, demonstrating strong time-management, organization and prioritization across competing timelines and stakeholder needs.
- Lead kickoff meetings, platform walkthroughs, training sessions and milestone check-ins with confidence and clear direction.
- Guide clients through platform configuration, program design and launch planning using Bucketlist best practices.
- Demonstrate strong technical confidence when guiding customers through platform features, configuration options, integrations and recommended program design.
- Collaborate cross-functionally to proactively manage risks, resolve blockers and ensure all launch requirements are completed.
- Maintain accurate project documentation and deliver a clear, comprehensive handoff to the Customer Success Manager following launch.
Required Skills for Success:
- 3+ years of experience in customer onboarding, implementation or customer success within a B2B SaaS company.
- Experience supporting a range of SMB, mid-market and enterprise clients, including complex, multi-stakeholder implementations.
- Proven ability to manage multiple client projects with strong organization, prioritization and attention to detail.
- Excellent presentation, facilitation and verbal communication skills, with confidence leading client meetings and training sessions.
- Strong understanding of SaaS platforms, integrations and technical troubleshooting fundamentals.
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