Customer Success Manager

Property Vista is transforming the property management industry through innovative SaaS solutions that empower companies to grow and add value to their assets. We are looking for a results-driven Customer Success Manager to act as a strategic partner for our clients, ensuring they realize maximum value from our platform while driving long-term retention and growth.

At

Property Vista , we put the

customer at the centre of everything we do . We are passionate about delivering results, taking action, and working as a team to achieve success. Our values drive our approach to customer success, ensuring that every client feels heard, supported, and empowered to grow their business with our solutions.

Here’s what you need to know about this opportunity:

Competitive base salary with performance-based bonuses

Flexible and remote work environment

Generous paid vacation time

Employee stock options – our success is your success

Meaningful opportunities for learning and growth

Relationship Management

Serve as the primary strategic point of contact, building long-term relationships from onboarding throughout the client lifecycle.

Identify at-risk clients and proactively resolve conflicts to ensure sustained success and satisfaction.

Operational Excellence

Lead the configuration and successful delivery of software solutions tailored to specific customer objectives.

Act as the "Voice of the Customer," escalating bugs and feature requests to Product teams to drive continuous software enhancement.

Promote deep product adoption by educating users on new features and service offerings.

Strategic Growth & Analysis

Analyze KPIs and growth trends to provide actionable recommendations for both the client and internal teams.

Partner with Sales and Marketing to execute strategic campaigns that drive account expansion and optimize product usage.

Clearly communicate the commercial impact of initiatives to internal and external stakeholders.

And here’s what we need from the person who fills this role: How We Measure Your Success (The Scorecard):

Net Revenue Retention (NRR):

Driving account health and identifying expansion opportunities to exceed growth goals.

Product Adoption Rate:

Ensuring active engagement with core modules and successful rollout of new features.

Customer Sentiment (NPS/CSAT):

Maintaining high satisfaction levels and closing the loop on detractor feedback.

Time-to-Value (TTV):

Radical reduction in the time it takes for a new user to achieve their first measurable outcome after onboarding.

We’re looking for someone who:

Has 5 + years of experience

in sales, account management, or project management

Holds a

Bachelor’s degree

in business, marketing, communications, or a related field

Is an

excellent multitasker

with a keen attention to detail

Has a

proven track record

of delivering on quota and obtaining positive reviews

Works effectively with

cross-functional teams and leadership

at all levels, both internally and externally

Has a

excellent verbal, written, and presentation skills

Possesses

strong organizational and multi-tasking abilities

Has a history of

exceeding growth goals

Is

self-motivated, goal-oriented, and has a positive attitude

Have experience in the

PropTech or SaaS

industry

Have completed a

reputable sales or account management training program

Have experience working with

CRM software

and tracking key account metrics

The successful candidate can look forward to:

Working closely with a leadership team that values innovation and customer success

Playing a key role in a rapidly growing SaaS company with a strong foothold in North America

Gaining access to our network of top industry professionals

A little bit about us: We provide modern

SaaS Property Management Solutions

that help

Property Management Companies (PMCs)

grow their business and add value to their assets. Our technology enables PMCs to manage their properties, improve operational efficiency, and increase productivity and revenue. From lead to lease, throughout tenancy, and all backend operations, Property Vista is transforming the property management industry.

We are one of the

fastest-growing SaaS companies in Canada & the US , leveraging new technology to drive digital transformation in the

Property Management

industry.