Senior Manager, HR Operations Control Governance

Job Description What is the Opportunity? RBC offers an exciting role as a Senior Manager, HR Operations Control Governance to establish and operationalize a comprehensive control framework for globally standardized worker screening and onboarding processes. In this role, you will design control monitoring routines, drive control effectiveness across all geographic regions, and oversee the completion of audit remediation activities. You will work closely with the Director of Worker Screening & Onboarding Governance and regional teams to ensure controls operate effectively, compliance standards are met, and audit findings are resolved with quality and timeliness..

What will you do?

Design and establish the control framework for globally standardized worker screening and onboarding processes, including control specifications, KCIs, testing methodologies, and risk/control alignment with RBC's Operational Risk Framework

Develop and operationalize control monitoring routines to track control effectiveness across all geographic regions; establish metrics dashboards, exception reporting, and escalation protocols

Lead control self-assessments and testing including quarterly control reviews, annual control testing, root cause analysis of exceptions, and evidence compilation for audit readiness

Oversee audit finding remediation including tracking timelines, validating remediation quality, maintaining audit-ready documentation, and reporting remediation status to leadership and Internal Audit

Support the Global Service & Controls Governance Committee by preparing control effectiveness reports, KCI analysis, exception summaries, and remediation status updates for quarterly review with geographic leads

Collaborate with geographic leads and regional teams to address control gaps, investigate deviations from standardized processes, and implement corrective actions

Partner with Risk, Compliance, and IT teams to ensure control design aligns with enterprise risk appetite, regulatory expectations, and system capabilities

Identify emerging control risks and opportunities through data analysis, stakeholder feedback, and industry benchmarking; recommend enhancements to strengthen control effectiveness and efficiency

What do you need to succeed? Must have:

Control Framework & Risk Expertise: Strong understanding of enterprise ORM principles, KRI development, and risk appetite definition. Ability to translate risk requirements into effective, testable controls; design control matrices and risk/control alignment

Process Design & Documentation: Proven ability to design standardized operating procedures, control policies, and testing protocols. Strong capability to document complex processes clearly for audit readiness and stakeholder understanding

Audit Coordination: Experience working with Internal Audit and external regulators. Strong understanding of audit methodologies, evidence requirements, and remediation validation. Proven track record of managing audit finding remediation to closure

Communication & Stakeholder management: Excellent ability to effectively communicate complex control concepts to diverse audiences. Strong interpersonal skills to build alignment and trust across geographies.

Leadership: Proven experience in collaborating effectively with cross-functional and regional teams without direct authority

Change Management: Experience in managing and implementing change initiatives to improve operational efficiency.

Nice to Have:

Experience in operational risk management, compliance, internal audit, or control governance roles

Background in HR operations, talent acquisition, or people processes to understand the operational context for controls

What's in it for you?

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Opportunities to do challenging work.

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Job Skills Change Management, Collaboration, Cross-Functional Collaboration, Detail-Oriented, Effectiveness Measurement, Ethical Business, Fraud Management, Internal Controls, Process Control Design, Process Management, Results-Oriented, Risk Management, Stakeholder Influence, Stakeholder Management, Strategic Thinking

Additional Job Details Address 885 GEORGIA ST W:VANCOUVER

City Vancouver

Country Canada

Work hours/week 37.5

Employment Type Full time

Platform HUMAN RESOURCES & BMCC

Job Typ