Director of IT

Position: Director of IT

Location:

Calgary, Alberta

Job Id: 166

# of Openings: 0

Director of IT

Summary/Overview A strategic and hands‑on technology leader responsible for aligning Plum Gas Solutions’ technology environment, services, applications, and security practices with Plum’s business objectives and Simon Group Holdings (SGH) IT standards. This role owns Plum’s technology roadmap and operating model while coordinating shared infrastructure, service desk, cybersecurity, applications, vendors, and project resources across SGH. The role serves as the primary technology partner for Plum leadership and ensures that Plum receives reliable, secure, supportable, and scalable technology services.

Responsibilities and Duties Technology Strategy and Business Partnership

Develop and maintain Plum’s technology roadmap, priorities, and investment plan in alignment with Plum business objectives and SGH IT strategy.

Serve as the primary technology advisor to Plum leadership and coordinate decisions involving business applications, infrastructure, security, data, and vendors.

Translate Plum business needs into clear technology requirements, priorities, risks, and decisions for executive leadership.

IT Operating Model and Support Services

Define and manage the operating model between Plum, SGH IT, the centralized help desk, local or regional support resources, and third‑party providers.

Ensure Plum users have a clear path for onboarding, offboarding, access requests, incidents, service requests, and escalations.

Establish and monitor service expectations, ticket quality, response times, recurring issues, and user satisfaction.

Ensure support work is documented and performed through approved IT service‑management, change‑management, and escalation processes.

Microsoft 365, Identity, and End‑User Technology

Oversee Plum’s Microsoft 365, Entra ID, Teams, SharePoint, endpoint, device, licensing, and collaboration requirements in accordance with SGH standards.

Coordinate tenant, domain, mailbox, data, permissions, device enrollment, and collaboration changes with SGH IT and approved implementation partners.

Ensure Plum hardware, software, user accounts, access rights, and technology assets are inventoried, supported, secured, and lifecycle‑managed.

Applications, Data, and Integration

Own the governance and support model for Plum business applications, portals, data sources, integrations, and externally developed solutions.

Evaluate application architecture, APIs, authentication, data access, hosting, supportability, documentation, and long‑term ownership before implementation.

Coordinate with developers, vendors, and business owners to ensure solutions comply with SGH security, data, identity, change, and support requirements.

Partner with application and infrastructure teams to improve data integration, reporting, performance, availability, and operational support.

Cybersecurity, Risk, and Compliance

Ensure Plum technology operations align with SGH cybersecurity policies, access controls, security awareness requirements, vulnerability management, and compliance practices.

Identify and elevate technology, access, vendor, data, and process exceptions through the appropriate SGH governance path.

Coordinate security assessments, incident response, disaster recovery, business continuity, and remediation activities for Plum systems and users.

Vendor, Budget, and Asset Management

Manage Plum technology vendors, consultants, developers, hosting providers, and support partners in coordination with SGH procurement and IT leadership.

Support technology budgeting, forecasting, license optimization, contract review, and cost‑management decisions.

Maintain visibility into Plum technology inventory, recurring costs, contracts, licenses, service obligations, and renewal dates.

Projects, Adoption, and Continuous Improvement

Lead or oversee Plum technology projects from planning through implementation, adoption, stabilization, and transition to support.

Communicate project progress, risks, dependencies, decisions, and outcomes to Plum and SGH stakeholders.

Promote standardization, automation, documentation, training, and measurable improvements in service quality and operational efficiency.

Leadership and Reporting

Mentor and coordinate IT staff, local support resources, shared‑service teams, and vendors supporting Plum.

Establish accountability for technology owners and ensure responsibilities are clear across Plum and SGH.

Provide regular reporting on service performance, project status, risks, security, technology spend, and strategic initiatives.

Required Education and Expe