Design Manager

Application Deadline:

09/24/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

We’re looking for a

Design Manager

to lead a small team of product and content designers responsible for shaping a focused area of

BMO.com . You’ll work alongside product, research, development, and business partners to create forward-thinking experiences to support customer needs and business goals. As a manager, you’ll guide teams from discovery to delivery while fostering strong cross-functional partnerships. This role is ideal for someone who is proactive in helping to scale and strengthen our design practice; curious about how we can thoughtfully integrate emerging capabilities to drive efficiency; and excited to coach and develop a team.

This role will report to the Director of Experience Design for Public Sites.

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.

Works with cross-functional teams including engineering, product management and user research.

Chooses and implements the best design techniques and tests for usability.

Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.

Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.

Creates simple prototypes that convey the intent of initial ideas and thoughts.

Understands the user and business needs and transforms them into a digital experience.

Creates sitemaps and determines the information architecture, makes wireframes and prototypes.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

Ensures alignment between values and behaviour that fosters diversity and inclusion.

Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

Attracts, retains, and enables the career development of top talent.

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Well-versed in Design Thinking methodologies and their application

Experience with cross-functional workshop planning and facilitation

Excellent stakeholder management skills to build trust across teams

Strong presentation skills to articulate how you turn insights into action

Ability to lead design kickoffs, prioritize tasks, delegate work, and track deliverables

Deep, applied knowledge of Accessibility and UX best practices

Foundational level of proficiency:

User Interface Design.

Intermediate level of proficiency:

Design Pattern/ (User Behavior).

Imaging Tools.

Web Analytics.

Media Content and Graphic Designs.

Emotional agility.

Adaptability.

Verbal & written communication skills.

Collaboration & team skills.

Analytical and problem solving skills.

Data driven decision making.

Advanced level of proficiency:

Business Requirements Definition, Analysis and Mapping.