Utilities Senior Business Analyst

About Us Alteris is a flexible and agile consulting organization with a support network across North America, Europe, and the Asia-Pacific region. We counsel our clients on key strategic issues, leveraging our deep industry expertise, and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems.

Why Choose Alteris Consulting We are a Management Consulting organization that brings a unique delivery model with referenceable Fortune 500 customers. Within every engagement, our team brings the knowledge base, proven tools and templates, that provide outcome-based results for our clients with predictability to guide forward capital investments with confidence. Our consultants value working with Alteris as our team provides decades of industry best practices and lessons learned while leveraging a repository of delivery experiences. Our team has deep knowledge of industry expertise with solutions that continually produce practical, high-impacting results. No matter how complex your business problem is, we have the capabilities and experiences to deliver the answers you need to move forward.

Job Description: Utilities Senior Business Analyst Industry: Utilities

Location: Ontario

We are currently seeking a talented individual for the position with our Transmission and Distribution Utilities Practice a Senior Business Analyst. The successful candidate work as a member of the T&D support team in partnership with Technology to support the Power Systems applications support team, providing service, support, solutions, and innovation to the business areas relying on the systems under the responsibility of the team. We are focused on defining requirements for Operational Excellence by advancing and improving organizational processes and technologies. Identify T&D business requirements, designs functional solutions, perform process improvement activities, develop performance metrics, and prepare and maintain supporting documentation for T&D operations areas. Maintain a broad understanding of client’s business processes and practices. Monitor system, data, and process errors and take appropriate corrective action. Ensure application controls are in compliance with audit and regulatory requirements.

Initiates and maintains relationships with clients to ensure processes and solutions are integrated to support business requirements.

Combines business intelligence and technical skills with a deep understanding of customer’s needs so that they can be transformed into technological and operational requirements.

Gathers requirements from clients for reports and enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.

Participates in “As-Is” and “To-Be” business process requirements/optimization sessions with client organizations.

Recommends improvement of existing or proposed systems to enhance the functionality or effectiveness of solutions delivered.

Provides internal consulting to clients on how to make the best use of functionality readily available in the current applications.

Reviews and approves design documents from technology providers.

Develops and/or assists in developing business process-aligned application training material. Delivers training to clients one on one or in a classroom environment as required.

Works with clients to develop and maintain current business process maps and documentation.

Supports benchmarking efforts for T&D, including data collection and validation, data presentation, and evaluation of results.

Communicates effectively with business peers, IT peers, and vendors to solve business/technical problems and provide appropriate technical solutions.

Facilitates the interaction between clients and technology providers (internal and external) to implement and maintain reliable solutions.

Works closely with technical resources and System Administrators as needed to troubleshoot problems or investigate proposed enhancements and determine solutions.

Coordinates incident reporting and tracking with software vendors.

Documents problem analysis findings and corrective measures for ongoing support and audit purposes.

Works with internal and external auditors to validate application controls and compliance.

Directs work of external resources as assigned.

Continually increases personal understanding of utility business functions and processes.

Performs other job-related duties as assigned by management.

Participates on project teams, assisting in requirements definition and process design while also ensuring that testing and training align with the defined requirements and processes to meet business area needs.

Identifies and defines opportunities and