Senior Multi-unit Restaurant Operations Leader

Join Our Team as a Senior Operations Manager – Food & Beverage

$90,000 – $110,000 / year Bonus opportunity Multi-unit, multi-brand dynamic company culture Opportunity for career growth

We are food travel experts, passionate about bringing cool, authentic restaurants to airports that reflect a taste of place

SSP Canada is seeking an accomplished Senior Operations Manager

to provide senior operational leadership across our food and beverage portfolio at Vancouver International Airport.

This is a highly visible leadership role for an experienced multi-unit restaurant operator who knows how to lead through other leaders, strengthen operational performance, develop management teams, and drive results across a complex, high-volume business.

The successful candidate will bring the leadership maturity and operational depth to oversee multiple restaurant concepts and Restaurant General Managers while partnering with senior Operations leadership and key airport and brand stakeholders.

What You'll Do

Provide senior operational leadership across a complex portfolio of full-service and quick-service restaurant concepts.

Lead, coach and develop Restaurant General Managers and their management teams, building accountability, succession and leadership capability.

Establish clear operating priorities and ensure consistent execution across multiple restaurants and brands.

Take ownership of operational performance, including sales, labour, food cost, profitability, guest experience and brand standards.

Analyze P&L statements, forecasts and operating results; identify performance gaps and develop action plans to improve results.

Coach General Managers on financial performance and strengthen their understanding of P&L management, labour planning and cost controls.

Assess restaurant and leadership performance, identifying where additional support, development or corrective action is required.

Drive operational consistency through effective systems, processes, standards and performance expectations.

Lead through periods of operational change, staffing challenges and competing business priorities while maintaining focus on results.

Partner cross-functionally with People, Finance, Safety, Maintenance and other support functions.

Build strong relationships with airport partners, brand partners and other key stakeholders.

Ensure compliance with company policies, food safety standards, health and safety requirements and airport security requirements.

Support strategic planning, forecasting and budgeting for the airport operation.

Serve as a senior onsite operational leader and provide leadership continuity across the airport business.

What We're Looking For

Minimum Qualifications

Minimum 10 years of progressive restaurant/foodservice management experience in high-volume operations.

Minimum 5 years of General Manager-level experience with full operational and financial accountability for a high-volume, full-service restaurant with bar/alcohol operations.

Minimum 3 years of multi-unit restaurant leadership experience with direct oversight, coaching and development of General Managers or equivalent senior restaurant leaders.

Demonstrated experience leading a

complex, high-volume, multi-unit food and beverage operation

with accountability for multiple restaurant concepts or locations.

Demonstrated

full P&L accountability , including budgeting, forecasting, sales, labour, food and beverage cost, inventory and profitability.

Proven track record of

developing General Managers, strengthening leadership performance and building succession/bench strength.

Demonstrated ability to independently assess underperforming restaurants and leaders, establish corrective strategies and drive measurable improvement.

Experience leading through significant operational challenges, change or business transformation.

Strong senior-level communication skills with demonstrated ability to partner effectively with senior leaders, business partners and external stakeholders.

Proven ability to establish priorities and make sound operational decisions independently in a complex, fast-paced environment.

Preferred Qualifications

Leadership experience within airport, travel, contract foodservice or another complex multi-unit hospitality environment.

Experience overseeing both

full-service and quick-service restaurants

and multiple restaurant brands.

Experience in a unionized environment.

Culinary or foodservice operations background.

Experience managing a large-scale food and beverage portfolio.

Technical Skills

Expert-level understanding of restaurant P