IT Support Desk Analyst

1 day ago

Winnipeg, Manitoba, Canada Csod Full-time
Durham College is seeking an IT Support Desk Analyst to deliver first-line technical assistance for laptops, PCs, printers, and software to students, faculty, and staff. You will monitor systems, log incidents, and coordinate with 2nd/3rd level teams and vendors to resolve issues across campus locations in Oshawa and Whitby. The role emphasizes achieving 80% first-contact resolution and requires after-hours support as needed, with strong problem-solving and customer-service skills to ensure